Community Manager - LIHTC

The NRP Group LLC•Forest Park, GA

About The Position

The Community Manager oversees the daily operations of an affordable housing apartment community, under the direction of the Regional Property Manager. The role coordinates property operations, provides excellent customer service, maximizes cash flow while preserving assets, achieves budgeted net operating income, maintains a quality living environment for residents, and fosters a positive working environment for property team members. Duties may vary based on community size and staffing. The manager oversees financial performance, budgeting, rent collection, accounting processes, expense controls, capital improvements, vendor work, and property-related legal matters. The role also supports leasing and marketing, monitors occupancy and rental activity, maintains compliance with Fair Housing and tax-credit requirements, and ensures leasing documentation is accurate and current. Additional responsibilities include inspecting the property, overseeing service operations and safety, supporting resident retention, and providing professional customer service. The manager recruits, trains, coaches, and schedules team members, and may occasionally assist at other properties or run errands in support of the property. Availability for emergencies, on-call duties, resident functions, and weekends is required.

Requirements

High school diploma or equivalent.
At least 5 years of property management experience.
At least 1 year of supervisory experience.
Working knowledge of applicable landlord-tenant laws, Fair Housing regulations, IRS Section 42 LIHTC Program requirements, and other laws related to property guidelines and occupancy standards.
Strong computer skills, especially with Microsoft Office Suite.
Reliable transportation for essential job functions.

Nice To Haves

Bachelor’s degree or CPM designation.
Tax Credit Specialist (TCS) or HCCP designation.
Experience with Yardi.

Responsibilities

Oversee the property's financial performance and work toward achieving budgeted NOI.
Maximize cash flow through revenue management, rent collection, delinquency reduction, banking oversight, and daily deposits.
Monitor Yardi data and ensure accurate and timely leasing, receivables, invoices, statements, monthly closing procedures, and late fees.
Develop cost-saving strategies and prepare the annual operating budget and business plan with the Accounting team and Regional Property Manager.
Review financial statements, prepare monthly variance reports, and analyze property and market performance to make recommendations.
Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
Review bid summaries, monitor vendor work, verify contracted services and materials, and ensure invoicing is accurate before payment.
Process delinquent residents according to policy, collect late fees, and file on units by the appropriate deadline.
Represent the property in court proceedings under the direction of legal counsel and understand property-related legal issues.
Support leasing by responding to inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurate.
Monitor rental activity, on-site sales, marketing outreach, advertising, market rents, demographics, and rental pricing.
Monitor move-in and move-out status, manage monthly renewals, and review traffic sources, prospect follow-up, and closing ratios.
Ensure residents are on the correct, current Blue Moon lease agreement and monitor compliance with Fair Housing, tax compliance, and other applicable laws and occupancy standards.
Maintain passing e-shop, phone shop, and physical shop scores.
Inspect the property and market-ready units daily.
Direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Oversee safety and risk management, including coordinating monthly safety meetings.
Review resident retention programs and provide courteous, professional customer service.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Recruit and select team members in accordance with company policies, procedures, and core values.
Train, coach, and mentor team members; hold weekly team meetings; establish goals; and foster open communication.
Create employee schedules in e-time, audit missed punches, and provide ongoing feedback.
Recommend compensation adjustments, promotions, and terminations.
Perform other duties as required, occasionally assist at other properties, and run errands to support the property.