Community Manager - LIHTC

The NRP Group LLC•Denton, TX

2d•Onsite

About The Position

The Community Manager oversees daily operations at a stabilized LIHTC apartment community, providing excellent customer service, coordinating property operations, maximizing cash flow while preserving assets, achieving budgeted NOI, maintaining a quality living environment, and fostering a positive workplace for property team members. The position reports to the Regional Property Manager, and its duties vary with the community’s size and staffing. The role oversees property finances and budgets; supports leasing, marketing, renewals, and compliance; manages resident services, maintenance coordination, safety, and risk management; and recruits, trains, coaches, and supervises the property team. The Community Manager may also assist other properties and run errands as needed. The role requires reliable transportation and availability for emergencies, on-call duties, resident functions, and weekends.

Requirements

High school diploma or equivalent.
At least 5 years of property management experience.
At least 1 year of supervisory experience.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 LIHTC requirements, and other laws relating to property guidelines and occupancy standards.
Strong computer skills, especially with Microsoft Office.
Reliable transportation for essential job functions.

Nice To Haves

Bachelor’s degree or CPM designation.
Tax Credit Specialist (TCS) or HCCP designation.
Experience with Yardi.

Responsibilities

Oversee property financial performance and work toward achieving budgeted NOI.
Maximize cash flow through revenue management, rent collection, delinquency reduction, banking and deposit monitoring, and resident follow-up.
Monitor Yardi data and ensure accurate, timely leasing records, receipts, invoices, statements, month-end procedures, and late fees.
Develop cost-saving strategies and create the annual operating budget and business plan with Accounting and the Regional Property Manager.
Review financial statements, prepare monthly variance reports, analyze property and market performance, and recommend actions as needed.
Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
Review bids, monitor vendor work, verify contracted services and materials, and ensure invoices are accurate before payment.
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
Represent the property in court proceedings under legal counsel’s direction and understand property legal issues affecting residency and eviction actions.
Support leasing by responding to inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurate.
Monitor rental activity, on-site sales, marketing outreach, advertising, market conditions, and rental pricing.
Monitor move-in and move-out status, manage monthly renewals, review traffic sources and prospect follow-up, and implement programs to improve leasing results.
Ensure residents receive the correct, current Blue Moon lease agreement and monitor compliance with Fair Housing, tax compliance, and other applicable requirements.
Maintain passing e-shop, phone shop, and physical shop scores.
Inspect the property and market-ready units daily.
Direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Supervise safety and risk management, including coordinating monthly safety meetings.
Review resident retention programs and provide courteous, professional customer service.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Recruit and select team members in accordance with company policies, procedures, and core values.
Train, coach, mentor, and provide ongoing feedback to team members.
Foster a collaborative team environment through weekly meetings, realistic goals, and open communication.
Create employee schedules in e-time and audit missed punches.
Recommend compensation adjustments, promotions, and terminations.
Perform other duties as required, occasionally assist at other properties, and run errands to support the property.