Community Manager - LIHTC
About The Position
The Community Manager oversees daily operations at NRP’s affordable housing community, Via Sana, in Cleveland, Ohio, under the direction of the Regional Property Manager. The role is responsible for coordinating apartment community operations, delivering excellent customer service, maximizing cash flow while preserving assets, achieving budgeted net operating income (NOI), providing residents with a quality living environment, and establishing a positive working environment for property team members. Duties vary with the size of the community and the number of staff to whom responsibilities may be delegated. The position oversees property finances, budgeting, accounting processes, collections, capital improvements, vendors, leasing and marketing activity, regulatory compliance, resident services, safety, and team development. The Community Manager may occasionally assist at other properties and run errands in support of the property. The role requires availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Requirements
- High school diploma or equivalent.
- At least 5 years of property management experience.
- At least 1 year of supervisory experience.
- Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 LIHTC Program, and other laws related to property-specific guidelines and occupancy standards.
- Strong computer skills, especially with Microsoft Office Suite.
- Reliable transportation for essential job functions.
Nice To Haves
- Bachelor’s degree or CPM designation.
- Tax Credit Specialist (TCS) or HCCP designation.
- Experience with Yardi.
Responsibilities
- Oversee the property’s financial performance and work toward achieving budgeted NOI.
- Maximize cash flow through revenue management, delinquency reduction, timely rent collection, monitoring banking activities and deposits, and contacting residents about overdue rent.
- Monitor Yardi data and ensure accurate and timely leasing, cash receipt, invoice, disposition, monthly closing, and late-fee processes.
- Develop cost-saving strategies and create the annual operating budget and business plan with the Accounting team and Regional Property Manager.
- Review financial statements, prepare monthly variance reports, analyze property and market performance, and make recommendations.
- Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
- Review bid summaries, monitor vendors’ work, verify contracted services and materials, and ensure invoices are accurate before payment.
- Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
- Represent the property in court proceedings under legal counsel’s direction and understand property legal issues affecting residency and occupancy.
- Support leasing by responding to inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurate.
- Monitor rental activity, on-site sales, marketing outreach, advertising, market rents, and demographics; recommend rental pricing.
- Monitor move-in and move-out status, manage monthly renewals, verify traffic sources and prospect follow-up, and implement programs to improve leasing results.
- Ensure residents have current, correct Blue Moon lease agreements and monitor compliance with Fair Housing, Tax Compliance, and other applicable laws and occupancy standards.
- Maintain passing e-shop, phone shop, and physical shop scores.
- Inspect the property and market-ready units daily; direct service operations to complete service requests within 24 hours and meet curb appeal standards.
- Supervise safety and risk management, including coordinating monthly safety meetings.
- Review resident retention programs and provide excellent, courteous, professional customer service.
- Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
- Recruit and select team members in accordance with company policies, procedures, and core values.
- Train, coach, and mentor team members; hold weekly meetings, establish goals, foster communication, and provide ongoing feedback.
- Create employee schedules in e-time and audit missed punches; recommend compensation adjustments, promotions, and terminations.
- Perform other duties as required, occasionally assist at other properties, and run errands to support the property.
Benefits
- Commission and bonus opportunities
- Paid vacation and sick leave
- 11 paid holidays
- Paid maternity and parental bonding leave
- Short- and long-term disability
- Medical, dental, vision, and life insurance
- 401(k) match
- Training, certification, and growth opportunities
- Employee referral and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
