Community Manager - LIHTC

NRP Group•Cleveland, OH

7h•Onsite

About The Position

The Community Manager oversees daily operations at NRP’s affordable housing community, Via Sana, in Cleveland, Ohio, under the direction of the Regional Property Manager. The role is responsible for coordinating property operations, delivering excellent customer service, maximizing cash flow while preserving assets, achieving budgeted net operating income, providing a quality living environment for residents, and fostering a positive workplace for property team members. Duties vary based on community size and the number of staff to whom responsibilities can be delegated. The position manages financial performance, budgeting, reporting, rent collection, vendor work, capital improvements, and compliance-related matters. It also supports leasing and marketing, monitors occupancy and renewal activity, and maintains compliance with Fair Housing, tax-credit, and other applicable requirements. The Community Manager oversees property condition and service operations, safety and risk management, resident retention, and the recruitment, training, coaching, and development of team members. The role may require emergency coverage, on-call duties, weekend availability, assistance at other properties, and errands supporting the property.

Requirements

High school diploma or equivalent.
At least 5 years of property management experience.
At least 1 year of supervisory experience.
Working knowledge of applicable landlord-tenant laws, Fair Housing regulations, IRS Section 42 LIHTC, and other laws affecting property guidelines and occupancy standards.
Strong computer skills, especially in Microsoft Office Suite.
Reliable transportation for essential job functions.

Nice To Haves

Bachelor’s degree or CPM designation.
Tax Credit Specialist (TCS) or HCCP designation.
Experience with Yardi.

Responsibilities

Oversee property financial performance and work toward achieving budgeted net operating income.
Maximize cash flow through revenue generation, timely rent collection, delinquency management, banking activity monitoring, and daily deposits.
Monitor Yardi data, leasing activity, cash receipts, invoices, dispositions, monthly closing procedures, and late fees for accuracy and timeliness.
Develop cost-saving strategies and prepare the annual operating budget and business plan with Accounting and the Regional Property Manager.
Review financial statements, prepare monthly variance reports, analyze property and market performance, and make recommendations.
Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
Review bid summaries, monitor vendor work, verify contracted services and materials, and ensure accurate invoicing before payment.
Process delinquent residents according to policy, collect late fees, file on units at the appropriate deadline, and represent the property in court proceedings under legal counsel’s direction.
Support leasing by responding to inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurate.
Monitor rental activity, marketing outreach, advertising, market conditions, rental pricing, traffic sources, prospect follow-up, closing ratios, move-ins, move-outs, and monthly renewals.
Ensure residents are using current, correct Blue Moon lease agreements and monitor compliance with Fair Housing, tax compliance, and other applicable laws and occupancy standards.
Maintain passing e-shop, phone shop, and physical shop scores.
Inspect the property and market-ready units daily; direct service operations to complete requests within 24 hours and meet curb appeal standards.
Supervise safety and risk management functions, including coordinating monthly safety meetings.
Review resident retention programs and provide courteous, professional customer service.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Recruit and select team members in accordance with company policies, procedures, and core values.
Train, coach, and mentor team members; hold weekly meetings, establish goals, foster communication, and provide ongoing feedback.
Generate employee schedules in e-time and audit missed punches.
Recommend compensation adjustments, promotions, and terminations.
Perform other assigned duties, occasionally assist at other properties, and run errands to support the property.