Community Manager

The Scion Group•Charlottesville, VA

3d•Onsite

About The Position

The Community Manager role is a dynamic business management and community leadership position focused on maintaining strong operational, expense, and revenue performance. The role calls for a customer-centric leader who can succeed in a fast-paced, agile collegiate environment and demonstrate sound decision-making, general business knowledge, leadership, and self-direction. The position is based at the assigned property and may require periodic travel. The Community Manager leads staffing and team development, oversees property administration and facilities, coordinates the annual turnover process, manages financial performance, and supports customer experience and sales goals. The position requires daytime business hours as well as non-traditional hours during peak periods, emergencies, and inclement weather. The job posting’s role description refers to a General Manager.

Requirements

Exceptional written and verbal communication skills.
Time management skills.
Conflict management skills.
Vendor management skills.
Ability to maintain confidentiality.
Customer-centric mindset.
At least 3 years of experience managing living communities and a team of 3 or more.
Proficiency in Property Management Systems; Entrata is preferred.
Ability to work daytime business hours and non-traditional hours during peak times, emergencies, and inclement weather.
Eligibility to work in the United States; visa sponsorship is not available.

Nice To Haves

Experience with Entrata is preferred.

Responsibilities

Partner with Talent Acquisition and HR Operations to attract and hire team members using Greenhouse.
Collaborate with Learning & Development to train, develop, and lead team members, supporting effective property operations and career progression.
Schedule appropriate property staffing, including after-hours on-call shifts, and serve as the primary responder.
Promote a positive employee experience through data, conversations, and team building.
Prepare for, respond to, and advise on community matters involving the market, physical condition, policies, procedures, and onsite emergencies, working with partner departments.
Work with the Legal department on vendor management, risk management, court appearances, and contract administration.
Conduct quarterly apartment inspections to assess damage and identify property improvements.
Maintain a safe and sanitary community for employees, residents, and guests, including curb appeal, facilities, common areas, and preventative maintenance.
Conduct monthly property walks and submit scorecard assessments.
Maintain and audit building and system permits to ensure compliance with codes and company standards.
Identify needed capital improvements and coordinate approval and execution with the Regional Manager and Facilities & Capital Department.
Obtain vendor bids for projects and secure approval for projects exceeding the property’s budgeted threshold.
Plan and execute the annual turnover process with the Assistant General Manager and Facilities Supervisor, setting clear goals and deadlines for employees and vendors.
Coordinate with Talent Acquisition to staff the property for annual turnover.
Forecast and manage annual turnover financial performance to keep controllable expenses within budget.
Use Turnable to create, manage, and update the electronic turnover board and track progress against deadlines.
Conduct move-out inspections and vendor service walks to ensure units are ready for move-in dates.
Provide hands-on assistance with turnover tasks, including moving furniture and appliances, helping with facilities punch work, organizing resident trash, and cleaning units.
Work with partner departments on property financial activities, including annual and capital budgets, expenditures, invoice entry, payroll, inventory, collections, forecasting, revenue targets, credit card reconciliation, variance reporting, vendor service agreements, and month-end processes.
Seek ways to increase revenue or reduce expenses to improve Net Operating Income.
Implement and maintain Scion’s customer experience philosophy across brand integrity, reputation management, resident events, work orders, turnover, and staff hiring and development.
Monitor customer feedback through internal surveys and reputation platforms and develop action plans to improve resident experience promptly.
Achieve property-specific key performance indicators and revenue targets, including market rates, gain to lease, concessions, and leasing velocity.
Support the Assistant General Manager with escalated resident concerns and help de-escalate situations.