Community Manager - Shores at Palmetto Bay
About The Position
The Community Manager manages and coordinates the property team’s daily activities and resources to achieve budgeted financial and operational goals. The role ensures property operations comply with Company policies and procedures and all laws and regulations governing multifamily housing operations. The Community Manager leads employees, supports revenue and marketing goals, manages budgets and financial records, oversees lease enforcement and property operations, and maintains relationships with residents, clients, owners, contractors, and vendors. The position is based in an office environment with frequent exposure to outdoor elements. The regular work week is 40 hours, and weekend work is required when scheduled.
Requirements
- High school diploma or GED equivalent.
- 1–3 years of supervisory experience, with proven ability to hire, lead, direct, evaluate, and manage team members.
- Valid current driver’s license.
- Ability to work scheduled weekends and perform essential job functions unaccompanied.
- Communication, presentation, and delivery skills, including the ability to connect with people at all levels.
- Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
- Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
- Ability to frequently stand, walk, reach, climb, stoop, and squat, and intermittently sit and perform keyboard work.
- Ability to undertake routine local travel for business errands, meetings, and training; non-local business travel may also be required.
Nice To Haves
- 1–3 years of multifamily property management experience is preferred.
- Background in property management, sales, marketing, and customer service sufficient to manage the day-to-day operation of an apartment community.
- Strong proficiency in property management software, preferably Entrata, Yardi, and/or One Site.
Responsibilities
- Manage the property team and conduct employee evaluations.
- Interview, hire, orient, and train new employees.
- Meet revenue targets by increasing sales and implementing short- and long-term marketing and leasing strategies.
- Identify areas for property improvement.
- Model budgets, forecast, and analyze and manage profitability.
- Complete financial records, documents, and reports; manage invoicing.
- Analyze market and economic trends that may affect the property and recommend improvements.
- Stay informed about changes in technology, the industry, standards, and leasing and sales tools and processes.
- Enforce lease terms, including apartment inspections, evictions, collections, notifications, and other processes, and take appropriate action.
- Conduct property tours, update clients or owners on property performance, and meet with them as needed.
- Manage contractors and vendors.
- Maintain property safety, cleanliness, appearance, and curb appeal; report equipment malfunctions and employee, visitor, or resident injuries and accidents.
- Ensure the property maintenance team complies with Company standards for service requests.
- Resolve customer complaints and issues.
- Shop competing properties and build relationships in the market and industry.
- Perform other duties as assigned.
Benefits
- Two or more weeks of paid time off.
- Paid holidays.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) enrollment opportunity.
- Employer-paid basic life insurance.
- Employer-paid short-term disability.
- Paid parental leave for birthing and non-birthing parents after six months.
- Potential opportunity for rent savings, depending on property and ownership.
- Cell phone allowance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
