HOA Condominium Communities - Community Manager

SpectrumAM•Chandler, AZ

1d•Hybrid

About The Position

Spectrum Association Management is launching Kiwi Condo Management, a division focused on condominium communities. The Community Manager oversees condominium operations and service delivery for a portfolio of up to six buildings, working from the local Chandler office initially. This role is the primary liaison among condominium boards, homeowners, residents, and vendors, and requires ownership of tasks and projects, customer-focused service, vendor relationship management, and operational efficiency. The Community Manager manages association schedules, meetings, budgets, finances, risk matters, and vendor projects, while coordinating with other departments and managing direct reports within the community. Candidates must have approximately 8–10 years of professional experience in roles requiring initiative and decision-making. Condominium or HOA management experience is helpful but not required; the company provides training. The position includes after-hours phone calls and emergency availability. The company describes its culture as collaborative and supportive, with a focus on trust, career development, autonomy, and strong relationships among colleagues. Training includes an assigned mentor, peer learning with other community managers, an in-house web-based learning academy, and updates on legal changes and seasonal topics. Employees work from the Chandler office during the first year; afterward, a manager may determine eligibility for the Hybrid Empowerment Plan, subject to role and business needs.

Requirements

Approximately 8–10 years of solid professional work experience in roles requiring proactive effort and decision-making.
Customer-centric, positive attitude and strong customer-friendly communication skills.
Take ownership of tasks; be a team player, coachable, organized, accountable, and able to multitask.
Ability to attend or run evening meetings.
High-level organizational skills in a fast-paced environment.
Experience with Microsoft Office software, including Word, Excel, and PowerPoint, and ability to learn other business computer systems.
Some experience or knowledge of financial statements and budgets.
Comfort with public speaking in small and large meetings.
Strong conflict-management skills in stressful situations.
Experience gathering bids for large projects and managing those projects.

Nice To Haves

Experience working with condominiums in an HOA or as a property manager; this experience is helpful but not required.

Responsibilities

Oversee operations and service delivery for up to six condominium buildings.
Serve as the liaison among association boards, homeowners, residents, vendors, and internal departments.
Follow the Same Day Response Policy and engage with board members and homeowners.
Manage direct reports within the community.
Manage daily, weekly, and monthly tasks for associations.
Plan and facilitate association board meetings and annual meetings, including attending or running evening meetings.
Manage vendor relationships, including gathering bids and overseeing project management.
Provide risk management, insurance, and litigation support.
Prepare association budgets and manage association finances.
Be available for after-hours phone calls and emergencies.
Complete additional tasks as necessary.

Benefits

Five weeks of paid time off.
40 paid hours per year for community service activities.
11 annual paid holidays.
Paid training and access to an internal learning and development management system.
Medical, dental, vision, short-term and long-term disability, and life and accidental death and dismemberment coverage.
401(k) program.
In-house free medical clinic at the San Antonio office, with virtual appointments for other offices.
Phone and mileage reimbursement.
Structured career track plan with a six-month review.
Potential transition to a hybrid work arrangement after the first year, as determined by the manager and subject to role and business requirements.