Community Manager

Housing Development Cor•East Lampeter Township, PA

3d•$55,000 - $60,000•Onsite

About The Position

Housing Development Corporation MidAtlantic (HDC) is seeking a full-time Community Manager for Duke Manor Apartments in Lancaster, Pennsylvania. The Community Manager is the on-site leader responsible for the day-to-day operations of an affordable housing community, ensuring strong operational, financial, and regulatory performance while delivering a resident-centered experience. The role reflects HDC’s mission and values in daily interactions with residents, staff, partners, and neighbors, and requires balancing property performance with a professional, trauma-informed approach that supports housing stability, dignity, and belonging for families, seniors, and individuals with special needs. The Community Manager leads resident experience, leasing and occupancy, rent collection, regulatory compliance, inspections, maintenance coordination, curb appeal, and financial and administrative oversight. The position includes maintaining an on-site presence, responding to emergencies as required, and potentially providing temporary relief coverage for staffing vacancies within the region. The normal work environment includes indoor and outdoor settings and requires 25% annual travel. The position has moderate physical demands, including lifting up to 25 pounds and continuous standing, bending, walking, and lifting.

Requirements

Bilingual in Spanish and English.
High school diploma or equivalent.
Valid driver's license.
At least 5 years of experience as a Community Manager or Property Manager.
Budgeting experience.
HUD Project-Based Section 8 experience, including knowledge of HAP contracts, HUD 4350.3, recertifications, and waiting lists.
Knowledge of Fair Housing, Section 504, and reasonable accommodations.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Excellent communication skills and enjoyment of working with people.
Willingness to learn property management software and standard office technology.
Successful completion of drug screening and criminal background check.

Responsibilities

Serve as the primary on-site leader and foster a welcoming, safe, and professional community environment.
Engage regularly with residents and respond promptly and respectfully to concerns using a trauma-informed approach.
Collaborate with Resident Services to support housing stability, connection, and resident well-being.
Maintain an on-site presence to manage daily operations and respond to emergencies as required.
Provide temporary relief coverage for staffing vacancies within the region as needed.
Lead leasing, including updating marketing, managing waitlists, and determining applicant program eligibility.
Manage rent collection to support timely payments and monthly, quarterly, and annual goals.
Process and track resident applications and determine income and program eligibility.
Coordinate vacant apartment preparation with maintenance staff, communicate expectations and deadlines, and verify timely completion.
Maintain accurate and complete resident files and ensure compliance with LIHTC, HUD, RD, and 811 regulations as applicable.
Complete income certifications and annual recertifications accurately and on time.
Coordinate and prepare for audits and third-party inspections, and proactively identify and make necessary file corrections.
Supervise on-site personnel and vendors to maintain property conditions and curb appeal.
Monitor property condition daily for curb appeal, cleanliness, and safety.
Ensure resident work order requests are resolved promptly and professionally.
Monitor financial performance against budget, identify and correct expense and revenue issues, and work toward positive net income.
Process and track invoices, ensure timely vendor payments, and document activity in property management systems.
Represent HDC professionally and respectfully with external partners and governmental agencies.