Community Manager - Ludlam Point
About The Position
The Community Manager oversees the day-to-day operations of an assigned apartment property, including team members, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures property operations comply with Company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other applicable laws and regulations governing multifamily housing. This position is for a stabilized, 204-unit garden-style property. The schedule is Monday through Friday, with weekends as needed. The Community Manager contributes to budget development and financial performance, manages leasing and marketing strategies, supervises employees, and supports resident satisfaction and retention. The role also maintains the property’s physical condition and safety, oversees vendor and owner relationships, and completes financial, accounting, administrative, and other reports. California-based Community Managers additionally manage lease files using the California-specific Lease File Checklist.
Requirements
- At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
- Ability to manage a property’s day-to-day operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
- Hold licenses and/or certifications required by applicable state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; ensure other on-site staff who drive the golf cart also hold valid licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.
Responsibilities
- Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
- Manage property revenue by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
- Review and approve vendor, contractor, and service-provider invoices; verify work or purchases and insurance certificates; code charges; and coordinate related communications.
- Control expenditures within the approved budget and maintain the petty cash fund.
- Oversee lease enforcement, including approving resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting permitted fees and charges.
- Analyze market and economic trends and implement short- and long-term marketing and leasing strategies to meet occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to concerns and requests, resolving service issues, and ensuring the maintenance team meets Company standards for service requests.
- Conduct property inspections and take action to maintain safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
- Interview, hire, orient, train, and manage property staff performance in accordance with Company policies and practices.
- Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
- Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
- For California positions, manage lease files using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.
- Make routine local trips as needed for bank deposits, training, outreach events, or other job responsibilities.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
- Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with Company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- May be eligible for weekly, monthly, and/or quarterly bonus programs as an onsite property position.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
