Community Manager- Eagle Point

Greystar•Tulsa, OK

5d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including team members, daily activities, and resources, to meet established financial and operational goals. The role ensures compliance with company policies and procedures and applicable housing laws and regulations. The manager contributes to property budgets and financial performance, oversees rent setting and collections, vendor payments, expenses, leases, and financial reporting. They analyze market trends and implement marketing and leasing strategies to support occupancy and revenue goals. The role also promotes resident satisfaction, inspects the property, supervises and develops staff, and supports the client/owner relationship. California-based Community Managers additionally use the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Requirements

Minimum 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to apartment community operations.
Ability to resolve customer complaints, complete financial records and reports, increase sales revenues, and coordinate a team’s work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf cart access also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices, verify work and insurance documentation, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including reviewing applications, discounts, and renewal leases; conducting apartment inspections; issuing notices; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Conduct regular property inspections and address safety, cleanliness, appearance, and condition of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage the performance of property staff in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform additional duties as assigned or necessary.
In California, manage the lease process using the California-specific Lease File Checklist.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic medical coverage for employee-only enrollment.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions, subject to applicable terms.