Community Manager- Eagle Point

Greystar Management Services•Tulsa, OK

4d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including staff, activities, and resources, to meet budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures and applicable requirements, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws governing multifamily housing. The manager contributes to property budgeting and financial performance; oversees leasing, rent collection, vendor invoices, expenses, and financial reporting; and develops marketing and leasing strategies to support occupancy and revenue goals. The role promotes resident satisfaction and retention, oversees service-request standards and property condition, supervises and develops staff, and supports the client/owner relationship. It also completes accounting, financial, administrative, and other reports and duties as assigned. In California, the manager uses the state-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized. The position is based in an office environment, with frequent possible exposure to outdoor conditions and routine local travel as needed. Physical access to all areas of the community and amenities is required, as is the ability to maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage a property's day-to-day operations, resolve customer complaints, complete financial records and reports, increase sales revenues, and coordinate a team’s work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; must ensure other on-site staff with golf-cart access also hold valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Manage revenue targets by setting rent rates, collecting and posting rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, check insurance certificates, code expenses, and coordinate related communications.
Control expenses within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including reviewing prospective resident applications, approving discounts and renewals, conducting apartment inspections, following notice requirements, handling evictions, and imposing and collecting allowable charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Address resident complaints, questions, requests, and service issues in a timely manner to promote satisfaction and retention.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take action to maintain safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
Interview, hire, orient, train, and manage property staff in accordance with company policies and practices.
Support client/owner relationships by meeting with owners, conducting property tours, reporting on property performance, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
For California properties, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match of up to 6% of pay after six months of service.
Paid parental leave.
Fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Possible quarterly or annual performance-based bonus for corporate positions, or weekly, monthly, and/or quarterly bonus programs for onsite property positions.