Community Manager - Tillian Point

Neighborly Ventures•Woodburn, OR

2d•$56,783 - $69,887•Onsite

About The Position

Neighborly Communities is seeking a Community Manager for Tillian Point. The Community Manager supports operations at the company’s residential multifamily properties, collaborating closely with the Senior Community Manager and Regional Director of Operations. The role oversees property administration, maintenance, daily operations, staff, compliance with fair housing laws, financial activities, and resident service while exemplifying the organization’s core values. The position requires regular, reliable on-site attendance during open business hours. The Community Manager prepares reports, follows operational policies and procedures, coordinates vendor activity and safety meetings, supports resident retention, and uses property management platforms. The role also involves staff supervision, performance evaluations, training, and regular 3A+ SAM meetings with direct reports and the supervisor. Additional duties may be assigned as needed.

Requirements

Associate’s degree in Property Management and at least one year of relevant experience, or a high school diploma and two years of relevant multifamily property management experience.
Fair Housing certification.
Thorough knowledge of Fair Housing Guidelines; Low Income Fair Housing Guidelines if applying to an affordable property.
Ability to manage difficult or emotional customer situations using an outward mindset.
Excellent verbal and written communication skills.
Strong organizational and time-management skills, with the ability to meet deadlines.
Ability to respond promptly to customer needs and solicit feedback to improve service.
Ability to act with integrity, professionalism, and confidentiality.
Proficiency in Microsoft Office, property management software, and Tenant Tech.
Ability to interact with others while emphasizing the concepts of the Outward Mindset.
Ability to manage competing priorities and deadlines with attention to detail.

Nice To Haves

At least two years of management experience, preferably managing property management staff.
LIHTC Compliance certification or experience if working at an affordable housing property.

Responsibilities

Oversee administration, improvement, maintenance, and daily operations of assigned properties.
Maintain knowledge of fair housing regulations and ensure compliance.
Address and resolve operational and residential issues involving residents, vendors, and other parties.
Provide exceptional customer service to residents and seek to exceed their expectations.
Maintain regular and reliable on-site/in-office attendance according to the personnel manual.
Prepare and submit required reports, including performance standards, asset management, budget, and delinquency reports.
Follow operational procedures for lease expirations and renewals, market surveys, weekly census reports, applicant screening and processing, resident file audits, and move-in/out coordination.
Accurately enter vendor information and advocate for the property in vendor relationships, including appropriate bidding and services.
Coordinate safety meetings with the Service Manager and ensure OSHA compliance.
Help plan and execute resident retention events.
Support office and maintenance team members, ensuring completion and reporting of 3A+ SAMs and compliance with operational procedures.
Maintain expertise in property management platforms, including ResMan, Tenant Tech, Leonardo, and SharePoint.
Schedule, prepare for, and conduct monthly 3A+ SAM meetings with the supervisor and report outcomes to Human Resources.
Learn the job descriptions of supervised employees.
Complete assigned GraceHill training and other required classes or seminars.
Oversee team scheduling, assignments, and daily workflow.
Complete timely, constructive performance evaluations and conduct 3A+ SAM meetings with direct reports.
Manage direct reports in accordance with 3A+ principles.
Perform other related duties assigned by management.