Assistant Community Manager - Signature Point

Greystar Management Services•San Diego, CA

1d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of a stabilized, 262-unit community. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and payment collection, bank deposits, dispositions, and account reconciliations using property management software. The position is scheduled Tuesday through Saturday, 9 a.m. to 6 p.m., subject to change based on business needs. The Assistant Community Manager also supports resident satisfaction and retention, lease enforcement and collections, vendor coordination, leasing and marketing, and the client/owner relationship. In the Community Manager’s absence, this position acts as the on-site supervisor and coordinates daily operations in accordance with company policies and procedures.

Requirements

1–2 years of assistant community management experience is required.
1–3 years minimum of relevant residence life and/or property management experience demonstrating community management, sales, marketing, and customer service capabilities.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all interior and exterior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Able to make routine local travel for bank deposits, training, or other work needs; occasional travel may be required for business meetings or training.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Experience with RealPage or OneSite.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software, enter transactions accurately, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce leases to maximize revenue.
Review vendor, contractor, and service-provider invoices; reconcile charges against work or purchases; obtain Community Manager approval; code charges; and coordinate communication among relevant parties.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings or proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposits and cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and promote satisfaction and retention.
Act as on-site supervisor in the Community Manager’s absence by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Support the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
Assist with leasing and marketing by greeting prospective residents, recording prospect information, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
For California properties, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.