Community Manager

Hillpointe•Ridgeland, SC

About The Position

The Community Manager is responsible for the efficient day-to-day operations of the property, ensuring financial goals are met while upholding regulatory compliance and delivering exceptional resident experiences. The role fosters a vibrant community culture, facilitates marketing strategies to boost occupancy, and embraces innovative trends in property management. Duties encompass budget oversight, revenue optimization, vendor management, lease administration, and using technology for streamlined operations, data-driven decision-making, and effective communication. The Community Manager supports the Regional Manager as needed and helps maintain the property, amenities, and units to high standards while serving residents and coordinating with facilities maintenance. The position works in an office environment and may involve frequent exposure to outdoor elements, including potentially unpleasant or hazardous temperatures, weather, odors, or landscape conditions. The employee must be able to access all interior and exterior parts of the community and amenities, and maneuver weights up to 20 pounds independently and 50 pounds with assistance. Routine local travel may be required for business needs, such as bank deposits, meetings, training, or conferences. A valid driver’s license is required, and state or local licenses and certifications must be maintained as applicable.

Requirements

High school diploma or equivalent education required.
Effective communication skills, including the ability to read, write, and communicate effectively.
Ability to understand and complete legal documents, explain apartment features, and respond to questions about community operations.
Proficiency with internet, word processing, spreadsheet, and database management programs for reports and employment-related tasks.
Strong proficiency in property management software; Entrata is preferred.
Mathematical skills to calculate percentages and complete financial records, budgets, and other fiscal reporting.
Valid driver’s license required to drive a golf cart on the property and while visiting property.
Ability to work a flexible schedule and remain available by phone and/or email except during approved time off.
Ability to physically access all exterior and interior parts of the community and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Must hold licenses and/or certifications required by state and local jurisdictions.

Nice To Haves

Property management experience preferred.
Experience with Entrata property management software preferred.

Responsibilities

Support the Regional Manager as needed to reach, exceed, and maintain budgeted occupancy and rent levels.
Create a cool, fun, and energetic environment that makes the property a place where people want to live.
Provide resident services as delivered onsite.
Ensure amenities are maintained to like-new standards.
Ensure units are like-new for new move-ins.
Serve as a liaison between the Facilities Maintenance Group and property-level needs.
Ensure accounts payable and invoices are submitted appropriately for payment.
Conduct regular property walks to maintain the value of the asset.
Explore additional revenue opportunities.
Oversee budgets, optimize revenue, manage vendors, and administer leases.
Leverage technology for streamlined operations, data-driven decision-making, and effective communication.
Travel locally as needed for bank deposits, business meetings, training, conferences, or other work responsibilities.