Community Manager

Cover Genius • San Francisco, CA

3d • $76,000 - $115,000 • Hybrid

About The Position

Cover Genius is hiring a Community Manager for its Marketing Team. The role will manage the company’s digital community and brand presence, shape community strategy, optimize platform profiles, and connect Marketing with Customer Success. It also partners with the Talent team to manage Glassdoor and develop employer-brand and recruitment-marketing content.

The Community Manager owns day-to-day publishing and engagement across LinkedIn, X, Facebook, Instagram, and Glassdoor; responds to customer inquiries and complaints; coordinates escalations with Customer Success and Communications; moderates reviews and discussions on Reddit, TrustRadius, and G2; and maintains consistent profile branding and messaging. The role also develops audience-growth strategies, reports on community metrics and sentiment, and supports employee advocacy and recruitment content.

The position is based in or requires willingness to commute to Cover Genius’s San Francisco office. The work environment is hybrid: employees work from home Wednesday and Thursday and attend the office Monday, Tuesday, and Friday, with flexibility around start and finish times. The cash compensation range is $76,000–$115,000, varying based on experience.

Requirements

• 3–5 years of experience in community management or social media marketing.
• Hands-on experience managing brand accounts on LinkedIn, X, Facebook, and Instagram.
• Familiarity with Reddit, G2, and TrustRadius.
• Exceptional copywriting and editing skills, including the ability to communicate empathetically and maintain a consistent brand voice.
• Proven experience partnering with Customer Success or Support teams to resolve customer issues.
• Familiarity with social media management and listening tools such as Sprout Social, Hootsuite, or HubSpot.
• Bachelor’s degree in Marketing, Communications, or a related field.
• Must be based in or willing to commute to the San Francisco office.
• Exceptional judgment and resourcefulness in diagnosing community issues and implementing timely solutions.
• Ability to handle sensitive customer complaints with patience and tact.
• Curiosity and adaptability, with awareness of internet culture, emerging platforms, and digital trends.

Nice To Haves

• Experience in B2B tech, SaaS, InsurTech, or FinTech.
• Prior exposure to recruitment marketing, employee advocacy, or Glassdoor management.

Responsibilities

• Manage day-to-day operations and publishing across LinkedIn, X, Facebook, Instagram, and Glassdoor.
• Monitor comments, mentions, and direct messages, fostering active, brand-aligned conversations.
• Serve as the primary point of contact for customer inquiries and complaints on social channels.
• Partner with Customer Success to resolve customer issues and with Communications to triage potential PR risks.
• Monitor and engage on Reddit, TrustRadius, G2, and other peer-review or community platforms.
• Audit and update profiles to maintain consistent visual branding, messaging, and value propositions.
• Execute data-driven strategies to grow audience reach and improve engagement, including use of new formats or platforms.
• Analyze and report monthly on community growth metrics, sentiment, and response times.
• Manage the Glassdoor profile, coordinate with Talent on sensitive reviews, and track rating trends.
• Partner with Talent to create a recruitment content calendar featuring employee spotlights, culture content, and open roles.
• Drive employee advocacy initiatives.
• Use sound judgment and resourcefulness to diagnose community issues and respond before they become PR risks.
• Coordinate across Marketing, Customer Success, and Talent to provide a unified brand experience.

Benefits

• Hybrid work environment: work from home Wednesday and Thursday and attend the office Monday, Tuesday, and Friday.
• Flexibility around start and finish times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level