Community Manger (Lease-Up - Active Adult) - Everleigh Castle Pines

Greystar•Castle Pines, CO

12d•$90,000 - $95,000•Onsite

About The Position

Greystar is seeking a dynamic and experienced Lease-Up Community Manager to lead the launch and ongoing success of Everleigh Castle Pines, a new luxury Active Adult (55+) apartment community. The role oversees on-site operations, team members, and resources, with a focus on leasing velocity, financial and operational performance, and a resident-centered community culture. The manager is responsible for delivering strong customer service and complying with company policies and applicable federal, state, and local requirements, including Fair Housing, ADA, and FCRA. The position involves office work and frequent access to community interiors, exteriors, and amenities, with possible exposure to unpleasant or hazardous outdoor conditions. Routine local travel may be needed. Evening and weekend work may be required.

Requirements

At least 4 years of relevant experience; the posting specifies a minimum of 4–6 years in property management, sales, marketing, and customer service or related work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff who drive the golf cart also have valid licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Ability to make routine local trips for bank deposits, training, outreach events, or other job duties.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Respond to resident concerns, complaints, questions, and requests, resolving issues and handling escalated disputes.
Complete required accounting, financial, administrative, operational, and other reports accurately and on time.
Serve as liaison with ownership, investors, and regional or asset management teams; lead site visits and provide performance updates, market insights, and recommendations for asset preservation, revenue growth, and expense control.
Oversee hiring, onboarding, training, performance management, and professional development of team members; maintain required training and certifications and address performance issues.
Oversee lease enforcement, apartment inspections, notices, evictions, fees, community rules, and coordination with legal counsel on disputes and compliance.
Conduct daily huddles, coaching and check-ins, annual reviews, and goal setting; keep team members informed and engaged in community goals.
Supervise leasing and sales activities, monitor performance and leasing metrics, conduct tours as needed, and ensure model and vacant units are tour ready.
Set rent rates; oversee rent and fee collection and posting, bank deposits, monthly financial reports, accounts payable and receivable, invoice approvals, vendor billing, and strategies to improve net operating income.
Conduct community inspections and maintain safety, cleanliness, curb appeal, preventive maintenance, and operational amenities.
Build community culture and resident satisfaction and retention; monitor and respond to satisfaction surveys and online reviews.
Oversee budget creation, forecasting, monthly variance reporting, and presentation of financial updates to ownership and asset managers.
Maintain confidentiality of personal information concerning residents and staff.
Analyze local market and economic trends and competitive conditions; develop and adjust marketing, leasing, and pricing strategies to meet occupancy and revenue goals.
Direct and support maintenance and service operations, including timely work-order completion and preventive maintenance programs.
Manage vendor contracts, insurance compliance, risk management, incident reporting, insurance claims, and team safety and OSHA training.
Maintain required community licenses, inspections, certifications, and permits.
Forecast and track capital expenditures; manage procurement, vendors, capital projects, and unit upgrades or renovations.
Represent the community and company at community events and activities and participate in outreach marketing.
For California roles, manage the lease process using the California-specific Lease File Checklist.
Perform other duties that support the success of the community and brand.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service and additional vacation accrual with tenure.
On-site housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs; the role also has an extensive bonus structure.