Community Manager - The Seventeen Hundred on East

Greystar•Charlotte, NC

22d•$90,000 - $97,000•Onsite

About The Position

The Community Manager oversees day-to-day operations at The Seventeen Hundred on East, a 295-unit high-rise property in lease-up in Charlotte, North Carolina. The role manages property employees, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with company policies and applicable housing laws and regulations. The manager contributes to property budgeting, revenue and expense management, vendor and invoice oversight, lease enforcement, marketing and leasing strategy, resident satisfaction, property inspections, staff supervision, and client/owner relations. The role also completes accounting, financial, administrative, and other reports. The schedule is Monday through Friday, with weekends as needed.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service, including experience managing apartment-community operations, resolving customer issues, completing financial records and reports, increasing revenue, and coordinating a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively and serve as a leader.
Required licenses and certifications for applicable state and local jurisdictions.
Valid driver's license to drive a golf cart on the property; ensure other on-site staff with access to drive it also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices; reconcile work or purchases; verify insurance certificates; code charges; and coordinate related communication.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to concerns and requests, resolving service issues, and ensuring maintenance staff meet service-request standards.
Inspect the property and take action to maintain safety, cleanliness, appearance, and appeal across grounds, buildings, and amenities.
Supervise property staff, including interviewing, hiring, orienting, training, and managing performance.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California-based roles, manage lease documentation using the California Lease File Checklist to ensure files are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and employees receive their birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The position may be eligible for weekly, monthly, and/or quarterly bonus programs.