Assistant Community Manager - The Ballast on Salem

Greystar Management Services•Apex, NC

9d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of The Ballast on Salem, a 295-unit garden-style community in lease-up in Apex, North Carolina. The role completes accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices, collects payments, completes bank deposits and reconciliations, and uses property management software to record and report the community’s financial activity. The position also supports resident relations, lease enforcement, move-outs, vendor and owner communications, and leasing and marketing as needed. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and community operations in accordance with company policies and procedures. The schedule is Monday through Friday with rotating weekends.

Requirements

At least 1 year of relevant residence-life and/or property-management experience; the posting specifies a minimum of 1–3 years.
Experience demonstrating the ability to assist with apartment-community operations, resolve customer complaints, complete financial records and reports, increase sales revenues, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and/or certifications as applicable to state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Ability to work in an office environment and tolerate possible exposure to outdoor elements, including unpleasant or hazardous temperatures, weather, odors, or landscape conditions.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Use property management software to enter transactions accurately and complete system updates and backups.
Review resident files and accounting records to identify unpaid balances and late fees, communicate with residents, collect delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including proper notices, evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues and promote satisfaction and retention.
Serve as the on-site supervisor in the Community Manager’s absence by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
Assist with leasing and marketing as needed by greeting and gathering information from prospects, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions only, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after 1 year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.