Assistant Community Manager - The Gabriel

Greystar•Madison, AL

2d•$23 - $26•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report the community’s financial activity. The position also supports resident satisfaction and retention, lease enforcement and collections, vendor and owner communications, and day-to-day community operations. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor. The role may also assist with leasing and marketing activities. California-specific duties include reviewing completed move-in files before submission to the Community Manager.

Requirements

At least 1–3 years of relevant residence life and/or property management experience demonstrating skills in community management, sales, marketing, customer service, operations, financial records, and team coordination.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete financial transactions, including collecting and posting rent and fees, preparing bank deposits, reconciling bank accounts, preparing financial reports, and processing invoices and payables.
Use property management software such as Yardi or OneSite, enter required information accurately, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, pursue delinquencies, and enforce lease terms.
Review vendor and service-provider invoices, reconcile charges with work performed or products purchased, obtain Community Manager approval, code expenses, and coordinate communications among vendors, accounting, and the client or owner.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings or eviction proceedings when required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposit and lease-cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, taking appropriate action to resolve service issues and promote satisfaction and retention.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing operations in accordance with company policies and procedures.
Support client and owner relationships by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, completing Guest Cards, showing apartments and models, closing leases, obtaining deposits, and assisting with applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities, subject to discount terms and unit availability, for onsite team members.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.