Assistant Community Manager - The Hudson

Greystar Management Services•Pasadena, CA

3d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of a stabilized 173-unit community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, and account reconciliations, using property management software to record and report the community’s financial activity. The position also supports resident satisfaction and retention, lease enforcement and collections, vendor and owner communications, and leasing and marketing activities. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor and coordinates daily work and community operations. The schedule is Monday through Friday, 9 a.m. to 6 p.m., with weekend availability required; the schedule may change based on business needs. This onsite role is based in Pasadena, California.

Requirements

The posting’s role-specific requirements list 3–5 years of experience as an Assistant Community Manager.
The qualifications section lists a minimum of 1–3 years of relevant experience in residence life and/or property management.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively as part of a team.
Hold licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license required to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Prior leadership-role experience.
Strong leasing closing ratio.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions and required information, complete updates and backups, and maintain system integrity.
Review resident files and accounting records for unpaid or late fees; communicate outstanding balances; implement delinquency collection procedures; and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices; reconcile work performed or products purchased; obtain Community Manager approval; code charges to appropriate accounts; and coordinate related communications.
Follow established eviction procedures, including proper notices, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and lease-cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and promote satisfaction and retention.
Serve as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in accordance with company policies and procedures.
Assist with the client and owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
Support leasing and marketing by greeting prospective residents, collecting information through Guest Cards, showing available apartments and models, closing leases and obtaining deposits, and assisting with rental applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.
Make routine local trips as needed for bank deposits, training, and other job responsibilities. Attend occasional business meetings or training programs as required.

Benefits

20% housing discount, subject to discount and unit availability.
Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Generous paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for onsite property bonus programs.