Assistant Community Manager - The Remy

Greystar Management Services•Mesa, AZ

1d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role completes accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices and payments, collects rent and other charges, completes bank deposits and account reconciliations, and uses property management software to record, track, and report the community’s financial activity. The position also supports resident relations, lease enforcement, move-outs, vendor coordination, leasing and marketing, and client/owner communications. In the Community Manager’s absence, the Assistant Community Manager may supervise on-site operations, delegate daily work, coordinate maintenance and make-ready tasks, and ensure the community operates in accordance with company policies and procedures.

Requirements

At least 1–3 years of relevant residence-life and/or property-management experience demonstrating the ability to support apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Any licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Bilingual English/Spanish skills.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software and enter required information accurately, completing updates and backups to protect system integrity.
Review resident files and accounting records to identify unpaid balances and late fees; communicate with residents, collect delinquencies, and enforce leases.
Review vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow company eviction procedures, including proper notices and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and lease-cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues and support resident satisfaction and retention.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with client and owner relationships by attending meetings, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information via Guest Cards, showing apartments and models, closing leases and collecting deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.
Make routine local trips as needed for bank deposits, training, or other job responsibilities.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service and additional vacation accrual with tenure.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.