Community Manager - The Remy

Greystar Management Services•Mesa, AZ

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including staff, daily activities, and resources, to meet budgeted financial and operational goals. The role ensures the property operates in accordance with company policies and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Manager supports budgeting and financial performance, oversees leasing and marketing strategies, resident satisfaction and retention, property maintenance and inspections, staff supervision, and client/owner relations. The position also completes accounting, financial, administrative, and other reports. In California, the role additionally manages the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to operate an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver's license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.
Bilingual English/Spanish skills.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rents and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review vendor, contractor, and service-provider invoices for accuracy, insurance documentation, account coding, and required communications with accounting and the client or owner.
Control expenditures within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including approving resident applications, discounts, and renewal leases; inspecting apartments; meeting notice requirements; managing evictions; and imposing and collecting permitted fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues and support resident retention.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property and take appropriate action to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage staff performance in accordance with company policies and practices.
Support client and owner relations through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
In California, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Ensure on-site staff with access to drive the golf cart hold valid driver's licenses.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual bonuses for corporate positions, or weekly, monthly, and/or quarterly bonuses for onsite property positions, based on applicable program terms and performance.