Assistant Community Manager - The Alary

Greystar•Fort Myers, FL

3d•$23 - $25•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the community’s financial and operational activities. Responsibilities include accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, payment collection, bank deposits, dispositions, account reconciliations, and using property management software to record and report financial activity. The position is for a 283-unit, mid-rise community in lease-up. The schedule is Monday through Friday, with weekends as needed. The role also supports resident satisfaction and retention, lease enforcement and collections, move-outs, vendor payments, and owner relations. When the Community Manager is absent, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and community operations. The role may also support leasing and marketing activities. Team members work in an office environment and may frequently be exposed to outdoor elements that can be unpleasant or hazardous. The position requires access to all interior and exterior parts of the property and amenities, and may involve local travel for bank deposits, training, or other work-related needs. Rare or occasional travel may also be required for business meetings or training.

Requirements

1–3 years of relevant experience in residence life and/or property management.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all interior and exterior areas of the community and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, enter required information accurately, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices; reconcile work or purchases; obtain manager approval; code charges; and coordinate related communications.
Follow established procedures for evictions, including notice requirements, resident eviction, and representing the community in court hearings or proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposit and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with the client or owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, closing leases, obtaining deposits, and assisting with rental applications and credit verification.
For California only, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrual with tenure and a birthday day off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.