Assistant Community Manager - The Alary

Greystar Management Services•Fort Myers, FL

3d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of a 283-unit, mid-rise, lease-up community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, account reconciliations, and recording and tracking the community’s financial activity using property management software. The position also supports resident relations, lease enforcement, move-outs, vendor coordination, owner communications, and, when needed, leasing and marketing. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor and coordinates daily operations. The schedule is Monday through Friday, with weekends as needed. The role is based in an office environment with frequent possible exposure to outdoor elements and requires access throughout the property. Routine local travel may be needed, with rare or occasional additional travel for business meetings or training.

Requirements

At least 1 year of relevant experience; the posting specifies a minimum of 1–3 years in residence life and/or property management.
Experience demonstrating the ability to assist with apartment community operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees; communicate with residents about balances; collect delinquencies; and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices by reconciling work or purchases, obtaining Community Manager approval, coding charges, and coordinating communications with vendors, accounting, and the client or owner.
Follow established eviction procedures, including notice requirements, evictions, and representing the community at court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues and support resident satisfaction and retention.
Act as on-site supervisor in the Community Manager’s absence by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with Company policies and procedures.
Assist with the client or owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to owner requests.
May support leasing and marketing by greeting prospects, collecting Guest Card information, showing apartments and models, closing and obtaining lease deposits, and assisting with rental applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs as an onsite property employee.