Assistant Community Manager - The Hudson

Greystar•Pasadena, CA

4d•$31 - $33•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of a stabilized 173-unit apartment community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and recording and reporting financial activity in property management software. The position is based in Pasadena, California, with a Monday–Friday schedule from 9 a.m. to 6 p.m., subject to business needs, and requires weekend availability. The role is eligible for a 20% housing discount, subject to applicable discount and unit availability.

Requirements

The posting lists 3–5 years of experience as an Assistant Community Manager under its requirements.
The basic qualifications section lists a minimum of 1–3 years of relevant residence life and/or property management experience demonstrating community management, sales, marketing, customer service, financial recordkeeping, revenue generation, and team coordination capabilities.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Prior leadership-role experience.
Strong leasing closing ratio.
Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling accounts; preparing financial reports; and processing invoices and payables.
Use property management software, including Yardi or OneSite, to record transactions and maintain system integrity through accurate entries, updates, and backups.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; verify work or purchases; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs in accordance with lease terms, notice requirements, applicable deposit and cancellation fees, established procedures, and legal requirements.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and addressing service issues.
Act as the on-site supervisor when the Community Manager is absent by delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with the client/owner relationship by meeting with owners, conducting community tours, reporting on community performance, and responding to requests.
Support leasing and marketing by greeting prospects, gathering information, showing apartments and models, closing leases, obtaining deposits, and assisting with applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

20% housing discount for this position; onsite housing discounts are subject to discount and unit availability.
Medical, dental, vision, disability, and life insurance benefits, including low or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrual with tenure.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.