Assistant Community Manager - The Gabriel

Greystar Management Services•Madison, AL

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping tasks, monthly close-out and financial reports, invoice processing, rent and payment collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report on community finances. The position also assists with resident relations, collections, lease enforcement, evictions, move-outs, owner communications, and leasing and marketing activities. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor and helps coordinate daily operations in accordance with company policies and procedures. The role is based in an office environment and may involve frequent exposure to outdoor conditions and routine local travel. The hourly range is $23.00–$26.00. Additional compensation may include performance-based bonuses, depending on the position and eligibility.

Requirements

At least 1 year of relevant residence life and/or property management experience; the posting specifies 1–3 years minimum of relevant experience.
Experience demonstrating the ability to assist with community operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate team work.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling accounts; preparing financial reports; and processing invoices and payables.
Use property management software to enter transactions accurately and perform updates and backups that maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, pursue delinquencies, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow company eviction procedures, including notice requirements, resident evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposits and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues and support resident satisfaction and retention.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing compliant community operations.
Support the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
May support leasing and marketing by greeting prospects, completing Guest Cards, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.
Make routine local trips for bank deposits, training, or other job-related responsibilities, and occasionally travel for business meetings or training.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only plans.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.