Assistant Community Manager - The Ballast on Salem
About The Position
The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of The Ballast on Salem, a 295-unit garden-style community in lease-up in Apex, North Carolina. The role handles accounting and bookkeeping tasks, monthly close-out and financial reports, invoice processing, payment collection, bank deposits, dispositions, account reconciliations, and use of property-management software to record and report community financial activity. The position also supports resident satisfaction, lease enforcement, collections, move-outs, vendor payment processing, owner communications, and leasing and marketing efforts. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and maintenance and make-ready activities while ensuring operations follow company policies and procedures. The schedule is Monday through Friday with rotating weekends.
Requirements
- At least 1–3 years of relevant residence-life and/or property-management experience demonstrating skills in community management, sales, marketing, customer service, financial records and reporting, revenue growth, and team coordination.
- Understanding of lease terms and lease enforcement, including collections.
- Excellent written and verbal communication skills.
- Detail-oriented and self-motivated, with the ability to work independently and collaboratively as a team member.
- Hold all licenses and/or certifications required by state and local jurisdictions.
- Valid driver’s license for driving a golf cart on the property.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.
Nice To Haves
- Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Responsibilities
- Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
- Use property-management software, including Yardi or OneSite, to enter transactions accurately and complete updates and backups that maintain system integrity.
- Review resident files and accounting records for unpaid balances and late fees, communicate with residents about outstanding balances, pursue delinquencies, and enforce leases.
- Review and submit vendor, contractor, and service-provider invoices for payment, verify work performed or products purchased, obtain Community Manager approval, code charges, and coordinate related communications.
- Follow company eviction procedures, including notice requirements, resident evictions, and representation of the community in court hearings and eviction proceedings as required.
- Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions in accordance with established procedures and legal requirements.
- Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues and support resident satisfaction and retention.
- Act as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and procedures.
- Support the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
- May support leasing and marketing by greeting prospects, collecting information through Guest Cards, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
- Paid six-week sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- May be eligible for weekly, monthly, and/or quarterly bonus programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
