Community Operations Specialist, On The Go

Jewish Family Service of San Diego•San Diego, CA

3d•Onsite

About The Position

The Community Operations Specialist provides customer service, front-desk reception, and program support for two service lines at Jewish Family Service of San Diego. This in-person position serves as a primary point of contact for clients, visitors, volunteers, drivers, and community members. The specialist welcomes guests, responds to inquiries, conducts initial assessments, coordinates referrals, manages transportation-related communications, and maintains accurate documentation in compliance with agency policies, confidentiality standards, and HIPAA requirements. The role involves learning JFS programs, eligibility requirements, and community resources to guide people to suitable services. It also supports transportation program participants with ride scheduling, will-call dispatch, voucher balances, and related questions. The specialist handles walk-in traffic, phone calls, and administrative tasks across multiple programs and software systems in a fast-paced environment, while identifying urgent or complex issues for follow-up and routing them to the appropriate team. This is a fully onsite, part-time, non-exempt position in the On The Go department, scheduled for 18–20 hours per week. Available schedules are Monday through Friday, 5:00 p.m.–9:00 p.m., or Saturday and Sunday, 1:00 p.m.–9:00 p.m. The position reports to the Director of Transportation Operations and pays $21.00 per hour.

Requirements

1–2 years of experience in a customer service role.
High school diploma or equivalent GED.
Strong proficiency in Microsoft Excel, Word, Outlook, Teams, and PowerPoint.
Highly organized, assertive, and self-directed business style, with the ability to multitask and balance competing priorities.
Experience with ride-scheduling software and database systems, or the ability to learn and adapt quickly.
Excellent communication skills, including the ability to engage with older adults and enforce policies with empathy.
Comfort working in an environment where multiple languages are spoken.
Sensitivity to cultural differences among the organization’s and programs’ service populations.
Understanding of low-income populations and trauma-informed care.
Desire to work in an integrated team environment.
Ability to demonstrate unconditional positive regard for clients seeking JFS support.
High level of professionalism.
Ability to complete tasks accurately and with attention to detail.

Nice To Haves

Bilingual English/Spanish.
Prior experience in the nonprofit sector.

Responsibilities

Greet callers and in-person visitors seeking information about Jewish Family Service programs and services.
Provide reception desk coverage and welcome guests in a warm, friendly, and professional manner.
Monitor visitor access, ensure visitors follow access procedures, issue visitor badges, notify staff of arriving guests, and follow organizational access-control policies.
Keep the reception desk and front lobby tidy, organized, and presentable.
Listen to callers’ and visitors’ needs, identify appropriate JFS programs and resources, and answer general questions about programs and the organization.
Complete intake assessments, gather required information, and accurately document interactions in the agency’s client database.
Maintain working knowledge of JFS programs, eligibility requirements, and community resources to provide accurate information and referrals.
Assist transportation program participants with ride scheduling, will-call ride dispatch, voucher balance checks, and questions about transportation services.
Independently handle incoming calls and front-desk inquiries while providing a positive, patient, and professional customer experience.
Adapt between programs, priorities, walk-in visitors, and technology platforms throughout the shift.
Identify complex or urgent issues requiring follow-up, document them accurately, and route them promptly to the appropriate team.
Maintain accurate records and handle client and visitor information in accordance with HIPAA, agency confidentiality standards, and organizational safety procedures.
Participate in team meetings, training opportunities, and process improvement initiatives.