Community Operations Specialist, On The Go

Jewish Family Service of San Diego•San Diego, CA

21h•Onsite

About The Position

The Community Operations Specialist provides customer service, front-desk reception, and program support for two service lines at Jewish Family Service of San Diego. This in-person role serves as a primary point of contact for clients, visitors, volunteers, drivers, and community members. The position welcomes guests, responds to inquiries, conducts initial assessments, coordinates referrals, handles transportation-related communications, and maintains accurate documentation in compliance with agency policies, confidentiality standards, and HIPAA requirements. The role involves greeting callers and visitors, managing visitor access and reception procedures, keeping the lobby presentable, and helping people identify appropriate JFS programs and community resources. It also supports transportation participants with ride scheduling, will-call dispatching, voucher balance checks, and service questions. The specialist handles phone calls and walk-in inquiries, documents interactions, triages urgent or complex matters for follow-up, and participates in team meetings, training, and process improvement initiatives. This is a part-time, non-exempt position working 18–20 hours per week, fully onsite. Available schedules are Monday–Friday, 5:00 PM–9:00 PM, or Saturday and Sunday, 1:00 PM–9:00 PM. The role reports to the Director of Transportation Operations and pays $21.00 per hour.

Requirements

1–2 years of experience in a customer service role.
High school diploma or equivalent GED.
Strong proficiency in Microsoft Excel, Word, Outlook, Teams, and PowerPoint.
Highly organized, assertive, and self-directed work style, with the ability to multitask and balance competing priorities.
Experience with ride scheduling software and database systems, or the ability to learn and adapt quickly.
Excellent communication skills, including the ability to engage with older adults and enforce policies with empathy.
Comfort working in an environment where multiple languages are spoken.
Sensitivity to cultural differences in the organization’s and programs’ service population.
Understanding of the low-income population and trauma-informed care.
Desire to work in an integrated team environment.
Ability to show unconditional positive regard for clients seeking support from JFS.
High level of professionalism.
Ability to complete tasks accurately and with attention to detail.

Nice To Haves

Bilingual English/Spanish preferred.
Prior experience in the nonprofit sector.

Responsibilities

Greet callers and in-person visitors seeking information about Jewish Family Service programs and services.
Provide reception desk coverage and welcome guests in a warm, friendly, and professional manner.
Monitor visitor access, follow visitor management procedures, issue visitor badges, notify staff of arriving guests, and comply with access-control policies.
Keep the reception and front lobby area tidy, organized, and presentable.
Listen to callers’ and visitors’ needs and help identify appropriate JFS programs and resources, including housing support, counseling, patient advocacy, transportation, and other community-based services.
Answer general questions about programs and the organization.
Complete intake assessments, gather required information, and accurately document interactions in the agency’s client database.
Maintain working knowledge of JFS programs, eligibility requirements, and community resources to provide accurate information and referrals.
Assist transportation program participants with scheduling rides, dispatching will-call rides, checking voucher balances, and answering transportation service questions.
Independently manage incoming calls and front-desk inquiries while providing a positive, patient, and professional customer experience.
Adapt to multiple programs, priorities, visitor walk-ins, and technology platforms throughout the shift.
Identify complex or urgent issues requiring follow-up, document them accurately, and route them promptly to the appropriate team.
Maintain accurate records and handle client and visitor information in accordance with HIPAA, agency confidentiality standards, and organizational safety procedures.
Participate in team meetings, training opportunities, and process improvement initiatives.