Community Manager- Beacon Hill
About The Position
Peak Living is seeking a Community Manager with tax credit experience to support and assist in all aspects of community operations under the direction of the Regional Manager. The Community Manager supervises community associates and helps ensure the property complies with tax credit requirements. The role supports customer service and leasing standards, responds promptly and courteously to resident requests, and provides solutions to resident issues. The Community Manager directs marketing efforts, assists with new and renewal lease paperwork, determines renewal rates, supports renewal outreach, and recommends rental-rate adjustments or concessions to the Regional Manager. The role reviews resident files and accounting records, communicates about unpaid balances, collects delinquencies, and enforces lease terms to maximize revenue. It also prepares operational and financial reports, organizes resident activities and retention programs, monitors community performance, researches competitors, processes daily income, and leads management of budgeted occupancy, collections, and expenses.
Requirements
- At least three years of experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or a similar industry.
- High school diploma or equivalent.
- One year of experience in LIHTC communities.
- Valid driver's license.
- Ability to communicate in English.
Nice To Haves
- College education.
- CAM or ARM certification.
- Housing Credit Certified Professional (HCCP) designation for LIHTC.
- Certified Occupancy Specialist (COS) designation for Section 8.
Responsibilities
- Supervise all community associates.
- Ensure the property follows all tax credit requirements.
- Support and participate in customer service and leasing standards.
- Respond promptly and courteously to resident requests and provide solutions to resident issues.
- Direct all marketing efforts.
- Assist in preparing paperwork for new and renewal lease agreements.
- Determine lease renewal rates and assist in delivering renewal letters to secure renewals.
- Recommend rental-rate adjustments or concessions to the Regional Manager to increase rental activity.
- Review resident files and accounting records to identify unpaid balances and late fees; communicate with residents, implement collection procedures, and enforce leases to maximize revenue.
- Prepare weekly and monthly reports, 3-day demands, delinquency report updates, other-income and utility-tracking spreadsheets, move-in/move-out inspections, invoices, final security-deposit disposition reports, and other reports requested by the Regional Manager.
- Direct the organization of community resident activities, prepare newsletters, and maintain resident loyalty and retention programs.
- Identify areas for improvement and improve community efficiency, productivity, and profitability.
- Research and shop the competition at least once per quarter to ensure rental rates, concessions, and security deposits align with market conditions.
- Collect, post, and deposit rents, security deposits, and other community income daily.
- Lead the maintenance and management of budgeted occupancy, collections, and expenses.
Benefits
- 3 weeks of paid time off (PTO).
- 10 paid holidays and 3 floating holidays.
- Medical, dental, and vision plans.
- 401(k) matching.
- Employee referral bonus program.
- Employee Assistance Program.
- Employee appreciation events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
