Community Liaison - Sharon Hill

Trinity Health•Sharon Hill, PA

11d•Remote

About The Position

Mercy LIFE Sharon Hill, a member of Trinity Health PACE, is seeking a full-time Community Liaison in Sharon Hill, Pennsylvania. The role develops relationships with community referral sources, agencies, health care professionals, families, and other community groups to explain the PACE Organization (PO) and obtain referrals for people who qualify for and are interested in the program. The Liaison also works with PO staff to promote understanding of community needs and serves as a connection between participants and the Enrollment Team. The position is remote, but the employee must reside in the surrounding area because of local travel requirements. It includes a bonus structure and flexible work hours. Periodic travel within the Centers’ geographic region may be required. PACE coordinates preventive, primary, acute, and long-term care services so older adults who need nursing-home-level care can continue living in the community as independently as possible. PACE centers provide services such as adult day programs, medical clinics, activities, and occupational and physical therapy.

Requirements

Bachelor’s degree in a related field and at least two years of sales or marketing experience in a healthcare setting; a combination of education and experience may be acceptable.
Action-oriented, with business acumen, customer focus, conflict-management ability, sound decision-making, flexibility, and organizational agility.
Ability to work with minimal supervision and exercise independent judgment.
Interpersonal skills to promote collaboration, commitment, and productivity with cross-functional teams, customers, and end users.
Strong written, verbal, and presentation skills tailored to audience comprehension, including the ability to communicate effectively with people and groups representing diverse perspectives in on-site or virtual settings.
Comprehensive to expert proficiency with Microsoft products, including Word, Excel, and PowerPoint; basic knowledge of electronic mail and calendaring systems; ability to use other software as required.
High degree of personal accountability and responsibility, with independent decision-making ability.
Excellent organizational and problem-solving skills, flexibility with changing work priorities, and ability to adapt to change.
Critical-thinking skills and ability to prioritize workload.
Ability to reside in the surrounding area because of local travel requirements; periodic travel within the Centers’ geographic region may be required.

Nice To Haves

Experience partnering with senior community resources, such as hospitals, senior living communities, home care facilities, long-term care facilities, and/or short-term rehabilitation facilities.

Responsibilities

Build and maintain relationships with community referral sources, agencies, health care professionals, families, and other community groups.
Conduct face-to-face outreach and direct-to-customer promotion of the PACE program at senior housing facilities, senior centers, and other community locations.
Collaborate with operations to strengthen the PACE Organization’s community brand, identify sales opportunities, develop referral-source relationships, and align operational and sales growth strategies.
Implement sales strategies to achieve growth objectives in coordination with the direct supervisor.
Serve as a liaison between participants and the PACE Organization Enrollment Team to resolve problems, provide service information, and maintain positive relations.
Submit timely written documentation of contacts, referrals, and enrollments.
Assist with development of the sales plan and budget.
Advocate within the organization for the customer service needs of the referral community.
Provide community in-services and presentations as requested and approved by the direct supervisor and/or Executive Director.