Community Manager (Studio Manager)
About The Position
The Community Manager, also described as a General Manager, is the on-site leader and central point of contact for a Musicologie studio. The role is responsible for creating a welcoming experience for students, parents, and teachers, building the studio community, supporting student satisfaction and growth, and implementing Musicologie’s systems while driving studio financial performance. The Community Manager manages studio and community experiences, handles student inquiries and enrollment, leads the hiring and development of music teachers, and oversees daily studio operations. The position involves frequent interaction with families and teachers, coordination with the Studio Owner on growth strategies, and planning events and student concerts. The work takes place on-site, typically from 12:00 PM to 8:00 PM, Monday through Friday, with some weekend hours for events and concerts.
Requirements
- Experience in a customer-facing role such as sales, hospitality, or customer service, with an emphasis on building relationships.
- Ability to work afternoon and evening hours and occasional weekends for events.
- Strong communication skills in person, by phone, and in writing.
- Leadership ability, including building trust and motivating a diverse team.
- Ability to multitask and remain composed while handling changing priorities.
- Strong organization and attention to detail, with the ability to complete projects.
- Comfort learning new technology and systems, including studio management software, Slack, and Google Workspace.
- Genuine enthusiasm for helping people and for music’s potential to change lives.
Responsibilities
- Welcome students, parents, and teachers and provide a positive studio experience, particularly during peak after-school hours.
- Serve as the primary communication contact for scheduling, studio policies, and events.
- Plan, organize, and conduct community events and student concerts.
- Respond promptly and warmly to new student inquiries by phone, text, and email.
- Guide new families through enrollment and schedule their first lesson using the studio’s proprietary system.
- Use Musicologie marketing systems to promote the studio and grow its community.
- Hire, onboard, train, and coach music teachers using Musicologie’s systems.
- Foster a supportive, collaborative, and high-performing team environment.
- Oversee daily studio operations and maintain the studio’s appearance and smooth functioning.
- Manage studio supplies, materials, and merchandise ordering.
- Handle student payments and maintain accurate data in studio systems.
Benefits
- Incentive pay
- Available health benefits
- Paid time off
- Free music lessons for the employee or family members
- Comprehensive paid on-the-job training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
