Community Manager - The Emerson

Hines•Centreville, VA

10d•Onsite

About The Position

The Community Manager for Multifamily manages the daily operations of an assigned property, including team members and daily activities; achievement of budgeted financial and operational goals; and compliance with Hines policies and procedures. The role leads and supports the team, promotes collaboration, contributes to property budgeting and financial performance, oversees leasing and resident relations, and maintains the property’s physical standards. It also supports the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests. This position is fully on-site at the assigned property five days per week. The work is indoors approximately 95% of the time and outdoors 5%. The manager may need to be accessible 24 hours a day for emergencies and to manage on-site operations during natural disasters. The role may involve transferring between properties, overtime, and a flexible schedule that includes weekends and holidays. Compensation is $85,000–$94,500 plus bonuses and incentives.

Requirements

High school diploma or equivalent from an accredited institution.
At least two years of experience as a residential community/property manager or in a leadership role in a related industry.
Proficiency in Microsoft Office and property management software to complete required reports.
Strong customer service orientation.
Excellent verbal and written communication skills.
Ability to work on-site at the assigned property five days per week.
Ability to work a flexible schedule, including weekends and holidays.
Ability to be accessible 24 hours a day in case of an emergency.
Ability to lift up to 25 pounds.

Nice To Haves

College degree.
Experience with property management software; Entrata experience is a plus.

Responsibilities

Provide leadership and support to team members, ensuring they have the tools and resources to meet or exceed expectations.
Promote a collaborative, team-oriented mindset.
Contribute to property budgets by analyzing financial statements, reviewing marketing information, and using operational reports to assess historical and projected performance.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by reconciling work performed or products purchased and verifying certificates of insurance.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, renewal leases, periodic apartment inspections, required notices, evictions, and collection of late fees and other allowable lease charges.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and resolving service issues.
Ensure maintenance team members follow Hines standards for responding to and completing resident service requests.
Conduct regular property inspections and address issues so the property, grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Be accessible for emergencies and perform on-site operations management during natural disasters.
Transfer properties and work overtime as business needs require.