Community Manager - The Seventeen Hundred on East

Greystar Management Services•Charlotte, NC

20d•Onsite

About The Position

The Community Manager oversees day-to-day operations of The Seventeen Hundred on East, a 295-unit high-rise property in lease-up in Charlotte, North Carolina. The role manages the property team, daily activities, and resources to meet budgeted financial and operational goals while ensuring compliance with company policies and applicable housing laws and regulations. The Community Manager contributes to budgeting and revenue performance, oversees vendor invoices and expenditures, manages lease enforcement and leasing strategies, and monitors resident satisfaction and retention. The role also oversees property maintenance and physical standards, supervises and develops staff, supports the client/owner relationship, and completes financial, administrative, and other reports. The schedule is Monday through Friday, with weekends as needed. Local travel may be required for duties such as bank deposits, training, and outreach events.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property; ensure other on-site staff who operate the golf cart also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all interior and exterior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted on time, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, and account coding, and coordinate related communications.
Control expenditures within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including application approvals, discounts, renewal leases, apartment inspections, notices, evictions, and allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to resident concerns and requests and resolving service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Conduct property inspections and address safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage the performance of property staff in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California-based roles, use the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.