Community Manager - North Seattle

Greystar•Seattle, WA

3d•$92,196 - $104,000

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including property staff, activities, and resources, to achieve budgeted financial and operational goals. The role ensures compliance with Company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. Responsibilities include budget development and oversight, revenue and expense management, vendor invoice approval, lease enforcement, marketing and leasing strategies, resident satisfaction and retention, property inspections, staff supervision, owner relations, and preparation of financial and administrative reports. The position also requires ensuring the property and its amenities meet standards for safety, cleanliness, and appearance. The position is based in North Seattle. Team members work in an office environment and may frequently be exposed to outdoor conditions. Routine local travel may be required for bank deposits, training, outreach events, and other work-related needs. The posted salary range is $92,196–$104,000, with potential bonus eligibility. Benefits include medical, dental, vision, disability and life insurance; paid time off and holidays; onsite housing discounts; a paid sabbatical; a 401(k) match; paid parental leave; fertility benefit reimbursement; and other programs.

Requirements

Previous property management experience; fee management experience is preferred.
At least 4–6 years of relevant experience involving property management, sales, marketing, and customer service.
Experience sufficient to manage apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Supervisory skills to hire, lead, direct, evaluate, and manage team members.
Proficiency in MS Office and internet, word-processing, spreadsheet, and database-management programs.
Proficiency in property-management software; Yardi, OneSite, and Entrata are identified, with Entrata, Yardi, and/or OneSite preferred.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills, including the ability to read, write, and communicate effectively.
Financial skills and experience creating and adhering to budgets and preparing fiscal reports.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also hold valid licenses.

Nice To Haves

Bachelor’s degree in Business Management, Real Estate, or a related field.
Fee management experience.

Responsibilities

Manage daily property operations and resources to achieve budgeted financial and operational goals.
Contribute to property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted, making deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices; reconcile work or purchases; verify insurance certificates; code charges; and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts, renewals, inspections, notices, evictions, and applicable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and addressing service issues.
Ensure maintenance staff meet Company standards for responding to and completing resident service requests.
Inspect the property and take action to ensure buildings, grounds, and amenities meet safety, cleanliness, and appearance standards.
Interview, hire, orient, train, supervise, and evaluate property staff in accordance with Company policies and practices.
Support client and owner relationships by conducting meetings and property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California-based Community Managers, use the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Cell phone allowance.
Monthly bonus incentives and potential weekly, monthly, and/or quarterly bonus eligibility for onsite property positions.