Community Manager - North Seattle

Greystar Management Services•Seattle, WA

About The Position

Greystar is hiring an experienced Community Manager to oversee the day-to-day operations of an assigned apartment property. The role manages property team members, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with company policies and applicable housing laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Manager contributes to property budgeting and financial performance, oversees leasing and resident relations, develops marketing and leasing strategies, and ensures the property and its amenities meet standards for safety, cleanliness, and appearance. The role also supervises staff, coordinates maintenance and vendor activity, and supports the client/owner relationship through reporting, updates, meetings, and property tours. California-based Community Managers additionally use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The role is based in an office environment, with frequent possible exposure to outdoor elements and routine local travel. The listed salary range is $92,196–$104,000. Additional compensation may include bonus-program participation, and the position offers a benefits package.

Requirements

Previous property management experience is required.
Four to six years minimum of relevant experience applying property management, sales, marketing, and customer service skills to operate an apartment community, resolve complaints, complete financial records and reports, increase sales revenue, and coordinate team work.
Supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also have valid licenses.
Any licenses or certifications required by applicable state and local jurisdictions.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software.

Nice To Haves

Fee management experience.
Bachelor’s degree in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Manage the property’s daily operations, team members, activities, and resources to meet established financial and operational goals.
Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee leasing and lease enforcement, including approving applications, discounts, and renewals; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance team members follow company standards for responding to and completing resident service requests.
Conduct regular inspections and ensure the property, grounds, buildings, and amenities meet safety, cleanliness, and appearance standards.
Interview, hire, orient, train, and manage the performance of property staff in accordance with company policies and practices.
Assist with the client/owner relationship by meeting owners, conducting property tours, sharing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California properties, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Benefits

Housing discounts of up to 40% at Greystar communities, subject to discount and unit availability for onsite team members.
Cell phone allowance.
Monthly bonus incentives; onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.
Medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.