Assistant Community Manager - North Seattle

Greystar Management Services•Seattle, WA

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of an apartment community. The role includes completing accounting and bookkeeping tasks, preparing financial reports, collecting payments, processing invoices, maintaining accounting records, and using property management software to record and report community financial activity. It also supports leasing, resident service, retention, and marketing efforts, and acts as the on-site supervisor when the Community Manager is absent. The position requires previous property management experience and involves resident communications, lease enforcement, collections, move-out processing, vendor invoice review, owner relations, and coordination with on-site staff. Team members work in an office and throughout the property, with routine local travel potentially required. The hourly pay range is $26.25–$30.00. Compensation may include onsite property bonus programs. Benefits and perks include housing discounts of up to 40% at Greystar communities, a cell phone allowance, and a robust benefits package.

Requirements

Previous property management experience is required; fee management experience is preferred.
A high school diploma or equivalent and professional knowledge of a business discipline are required.
At least 1 year of relevant experience; the detailed qualifications specify 1–3 years minimum in residence life and/or property management.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Ability to read, write, and communicate effectively.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Proficiency in Internet, word processing, spreadsheet, and database management programs.
Valid driver’s license to drive a golf cart on the property.
Any licenses or certifications required by applicable state and local jurisdictions.
Ability to physically access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field.
Fee management experience.
Proficiency in MS Office Suite.
Experience with Yardi/OneSite software; highly desired but not required.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Experience creating and adhering to budgets and preparing fiscal reports.
Experience applying community management, sales, marketing, and customer service skills to apartment-community operations.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software and enter required information accurately, complete updates and backups, and maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to address service issues and promote resident satisfaction and retention.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and procedures.
Support the client/owner relationship by meeting with owners, conducting community tours, providing updates on community performance, and responding to owner requests.
Assist leasing and marketing efforts by greeting prospects, gathering information, showing apartments and models, obtaining lease deposits, and helping prospects complete rental applications and credit verification.
Assist the leasing team with virtual and in-person apartment tours.
Stay current on rent assistance policies and programs from federal, state, and local governing offices.
Partner with on-site and marketing teams to create resident activities and events.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Housing discounts of up to 40% at Greystar communities, subject to discount and unit availability.
Cell phone allowance.
Monthly bonus incentives; onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.
Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Training and development.