Community Manager - US
About The Position
SpotDraft is seeking a Community Manager to scale its community globally, beginning in North America. The role will build a network of legal and legal operations teams that supports activation, retention, expansion, and pipeline. The Community Manager will work closely with the CMO and their leadership team, as well as Product, Sales, Customer Success, Brand, and the events team, to develop and operate community programs across regions. The role owns community strategy, champion and influencer programs, virtual and in-person events, scalable operating processes, and measurement. It includes connecting community activity to business outcomes and reporting those results to leadership.
Requirements
- At least 4 years of experience in Community, Growth, events, or Customer Marketing roles within B2B SaaS.
- A proven record of scaling a community.
- Experience building communities for professional audiences; experience with in-house legal, legal operations, procurement, or other complex business functions is preferred.
- Ability to set community KPIs and connect them to activation, retention, expansion, and pipeline rather than only member counts and engagement.
- Ability to design memorable roundtables, dinners, and flagship events that senior in-house lawyers attend.
- Strong project management skills, a bias for action, ability to ship quickly and iterate on feedback, and creative instincts paired with precise execution.
- Comfort working cross-functionally with Product, Sales, Customer Success, and Brand across regions in a fast-moving environment.
- AI literacy and use of modern tools such as Claude and ChatGPT to run programs at scale and work efficiently.
Nice To Haves
- Experience building communities for in-house legal, legal operations, procurement, or other complex business-function audiences.
Responsibilities
- Define SpotDraft’s community strategy, starting in North America, and create a blueprint for global growth.
- Ensure online and offline initiatives support growth and retention in priority segments.
- Identify and empower legal influencers and customer champions through programs and engagement strategies.
- Develop champions into customer references and speakers, and create a direct product feedback loop.
- Launch and run virtual programs, including GC and legal operations roundtables, city meetups, and activities around industry events such as CLOC.
- Partner with and contribute to SpotDraft’s events team and Beacon.
- Build the tools, platforms, and processes needed to operate community programs at scale across regions.
- Develop frameworks connecting community activity to activation, retention, expansion, and revenue, and report results to leadership.
- Work cross-functionally with Product, Sales, Customer Success, and Brand across regions.
Benefits
- Opportunity to work with teammates in legal technology.
- Opportunity to interact with founders, investors, and industry leaders.
- Ownership of projects and the opportunity to see work put into action.
- Trust and encouragement to deliver, innovate, and push boundaries.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
