Community Manager - US
SpotDraft•New York, NY
About The Position
SpotDraft is seeking a Community Manager to scale its community globally, beginning in North America. The role will turn legal and legal operations teams that use SpotDraft into a network that supports activation, retention, expansion, and pipeline. The Community Manager will work closely with the CMO and leadership team and collaborate across Product, Sales, Customer Success, Brand, and the events team. The role combines community strategy, champion and influencer programs, events, scalable operating processes, and commercial measurement.
Requirements
- At least 4 years of experience in Community, Growth, events, or Customer Marketing roles within B2B SaaS.
- A proven record of scaling a community.
- Experience building communities for professional audiences; experience with in-house legal, legal operations, procurement, or other complex business functions is preferred.
- Ability to set community KPIs and connect community performance to activation, retention, expansion, and pipeline.
- Ability to design engaging roundtables, dinners, and flagship events for senior in-house lawyers.
- Strong project management skills, a bias for action, and the ability to ship quickly and iterate on feedback.
- Ability to combine creative instincts with precise execution.
- Experience working cross-functionally with Product, Sales, Customer Success, and Brand across regions in a fast-moving environment.
- AI literacy and experience using modern tools such as Claude and ChatGPT to scale programs and work efficiently.
Nice To Haves
- Experience building communities for in-house legal, legal operations, procurement, or other complex business-function audiences.
Responsibilities
- Define SpotDraft’s community strategy, starting in North America, and create a blueprint for global expansion.
- Ensure online and offline community initiatives support growth and retention in priority segments.
- Identify and empower legal influencers, customers, champions, and power users through programs and engagement strategies.
- Develop community members as customer references and event speakers, and establish a direct product feedback loop.
- Launch and run virtual programs, including general counsel and legal operations roundtables.
- Organize city meetups and build SpotDraft’s presence around industry events such as CLOC.
- Partner with SpotDraft’s events team and Beacon.
- Build the tools, platforms, and processes needed to operate community programs across regions at scale.
- Create measurement frameworks connecting community activity to activation, retention, expansion, and revenue.
- Report community performance and outcomes to leadership.
Benefits
- Opportunity to work with talented teammates in legal technology.
- Opportunity to build a network with founders, investors, and industry leaders.
- Ownership of impactful projects and the ability to see work put into action.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
