Community Manager - Multifamily & Affordable Housing
About The Position
The Community Manager assists the Regional Manager in maintaining the physical asset and maximizing its financial returns in accordance with the owner’s objectives. The role has full responsibility for the community’s day-to-day operations and for directing and supervising staff to meet financial and occupancy goals while keeping the property in good physical condition and appearance. The Community Manager oversees staffing, customer service, inspections, marketing, budgeting, administrative work, cash management, asset inventory, and emergency response. For affordable housing communities, the role also oversees ongoing compliance requirements and annual compliance audits. The position’s duties may be modified, and management may assign additional duties within the scope of the work.
Requirements
- High school diploma or GED.
- At least two years of related experience.
- Knowledge of business and management principles related to sales and customer service, strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
- Knowledge or experience with property management software.
- Knowledge of Low-Income Housing Tax Credit (LIHTC), Land Use Restriction Agreement (LURA), and Land Use Restrictive Covenants (LURC).
- For assignments to the Public Housing Portfolio, possess or be able to obtain Certified Manager of Housing and Certified Manager of Occupancy certifications within 12 months of employment.
- Demonstrate a pleasant demeanor, enjoyment of the work, and a desire for success.
- Demonstrate behavior consistent with the company’s vision, mission, and core values, and help make the working environment enjoyable for oneself and others.
Nice To Haves
- Associate’s degree or equivalent from a two-year college or technical school.
Responsibilities
- Hire, train, and empower staff, building a cohesive team to achieve property goals and objectives.
- Follow and ensure on-site personnel follow the company’s safety program policies and procedures.
- Address the needs of residents, prospective residents, vendors, and associates with advanced customer-service skills, responding promptly and respectfully and providing accurate information about policies, procedures, and practices.
- Inspect vacated units to identify needed repairs and maintenance, then reinspect them after the work is complete and before the next move-in.
- Assist in preparing the annual budget to maximize income, control expenditures, and meet budgetary goals.
- Supervise daily community operations, including marketing, unit and exterior property inspections, and capital improvements.
- Perform administrative duties, including preparing reports; processing forms and documents; preparing and monitoring the annual budget; purchasing goods and supplies; processing associate paperwork; scheduling associate work and leave time; and covering subordinate duties when necessary.
- Ensure compliance with applicable local, state, and federal guidelines.
- Prepare and/or present timely, accurate information important to residents and associates.
- Manage critical incidents involving residents, associates, or property, and handle community emergencies.
- Manage community cash functions, including accounts receivable, accounts payable, and cash receipts.
- Maintain an accurate inventory of tangible assets, analyze budget variances, and submit written findings to the Regional Manager.
- For affordable housing, supervise ongoing compliance requirements and annual compliance audits.
- Complete in-house training within the first 90 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
