Community Manager

RPM Living • Naperville, IL

3d • $70,000 - $80,000 • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role calls for strong resident relations and interpersonal skills, effective communication, leadership, dependability, professionalism, and teamwork. The Community Manager leads and develops property staff, supports financial and operational performance, promotes resident satisfaction and retention, and maintains positive relationships with property owners. The position is based on site, primarily in an office setting, with some outdoor work and a flexible schedule that may include weekdays, nights, and weekends as business needs require.

Requirements

• Bachelor's degree from a four-year college or university, or 1–2 years of relevant experience, or a combination of education and experience.
• At least 3 years of related multi-family property management experience.
• Strong leadership and management skills.
• Professional, team-oriented approach and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to meet the physical requirements of the role, including extended sitting, climbing stairs, reading documents and screens, hearing and understanding verbal communications, occasionally lifting or carrying items weighing up to 20 pounds, and operating office equipment.
• Flexible schedule, with hours that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Successful completion of a background check as required by local, state, and federal regulations.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly in accordance with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing on short- and long-range leasing strategies to achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client and owner relationship by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager