Community Manager - Waterview Crossing

DEVCO RESIDENTIAL GROUP•Des Moines, WA

2d•$32 - $37•Onsite

About The Position

The Community Manager is responsible for the day-to-day operations of the assigned community and ensuring that established company objectives are achieved. The role leads the community’s performance across associate management, leasing and marketing, compliance, accounting, resident satisfaction, and maintenance activities. This position is at Waterview Crossing, a 326-unit community in Des Moines, Washington.

Requirements

At least 2 years of property management experience, including sales or multifamily leasing and supervisory responsibility.
Thorough knowledge of Federal Fair Housing and other applicable local, state, and federal regulations.
Experience successfully leading a team, including sourcing, interviewing, and managing employee performance.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Prior budgeting experience and ability to interpret financial statements.
Experience with property management software; Yardi is preferred.
Excellent written and verbal communication skills.
At least 18 years of age.
High school education or equivalent.
Ability to speak, read, and write English sufficiently to carry out job duties.
Successful completion of a background check and drug screen.
Legal qualification to work in the U.S. and meet I-9 guidelines.

Nice To Haves

Bachelor’s degree in business or a related field.
Knowledge of the Section 42 LIHTC program and associated compliance processes.

Responsibilities

Lead, direct, and supervise employees assigned to the community; provide performance feedback, complete annual reviews, and address misconduct in coordination with Human Resources.
Interview, hire, train, and retain employees, and coordinate recruitment and onboarding with Human Resources.
Perform accounting tasks, including collecting and posting rent, fees, and other payments, completing month-end processing and zero receipts, and working with Accounting to resolve issues.
Process or approve invoices and payables, and regularly review utility billing and rentable-item charges for accuracy.
Oversee the community marketing program, including social media engagement, collateral inventory, and coordination with the Marketing Department.
Support marketing and leasing efforts by providing input on promotions, advertisements, and pricing.
Provide excellent customer service to residents, prospects, and guests.
Lead revenue management efforts to maximize community income and monitor HUD fair market rents, Section 8 payment standards, and asking rents for voucher holders.
Oversee tax credit program requirements, ensure timely submissions and compliance, and coordinate related paperwork, calculations, recertifications, and reporting with the Compliance Department.
Complete resident move-outs within company timelines, reviewing lease terms and notice requirements and processing dispositions according to procedures and legal requirements.
Keep Yardi and associated resident management software current, including rent charges, occupants, lease dates, and other data.
Respond to resident questions, concerns, and requests promptly, resolve service issues, and work with Resident Relations to de-escalate concerns.
Ensure timely and accurate submission of timecards, bonus worksheets, and payroll, coordinating with Payroll to resolve errors or concerns.
Supervise resident retention, renewals, and leasing programs to maintain maximum occupancy and minimize turnover.
Ensure the success of resident events, community programming, and local or nonprofit programs.
Conduct regular inspections of common areas, amenities, models, and vacant apartment homes.
Oversee leasing efforts, including prospect engagement, tours, closing ratios, and move-ins.
Maintain and improve the community’s and company’s reputation and reputation scores.
Supervise lease agreements, addendums, prospect screening, and legal notices, ensuring accuracy and compliance.
Oversee maintenance activities, including unit turns, service requests, scheduling, staffing, preventive maintenance, and capital improvement projects.
Prepare, monitor, and follow the community operating budget, recommending ways to maximize income and minimize expenses.
Complete financial variance reports, monthly performance reporting, and operational analysis as required.
Monitor compliance with regulatory requirements, company standards, operational processes, and established policies and procedures.
Interact professionally and routinely with retail and commercial clients.
Maintain positive relationships with local housing authorities and agencies.
Implement systems, programs, and procedures as directed by the company.
Use company technology and software effectively and appropriately.
Collaborate respectfully with peers, team members, and departments.
Seek training opportunities and stay current on industry and legal trends and changes.

Benefits

100% company-paid medical coverage for employees.
100% company-paid dental and vision coverage for employees.
Healthcare and dependent care flexible spending accounts.
Company-paid life insurance, AD&D, and long-term disability coverage for employees.
Voluntary insurance benefits.
Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Discretionary bonus programs, with bonus potential of up to 15%, paid quarterly.
Eligibility for consideration for a 20% housing discount.
Employee assistance program with 24/7 counseling services.
Company-sponsored industry training and certifications.
Three weeks of paid time off each year.
Up to 12 paid holidays each year.