Assistant Community Manager - Kensington Crossing

Greystar•Fredericksburg, VA

9d•$26 - $28•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and payment collection, bank deposits, dispositions, account reconciliations, and property-management software records. It also supports resident satisfaction and retention, leasing and marketing, owner relationships, and day-to-day community operations. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor. In California, the Assistant Community Manager or Leasing Manager must review completed move-in files before submission to the Community Manager for review and approval.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Obtain and maintain all licenses and certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.
Ability to access all interior and exterior areas of the property and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling accounts; preparing reports; and processing invoices and payables.
Operate property-management software, accurately enter required information, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, follow collection procedures, and enforce lease terms to maximize revenue.
Review vendor and contractor invoices, verify work or purchases, obtain Community Manager approval, code charges to the correct Chart of Accounts, and coordinate related communication.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and support retention.
Serve as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and procedures.
Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information using Guest Cards, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.
Make routine local trips for bank deposits, training, or other work-related needs; occasional travel may be required for meetings or training.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.