Assistant Community Manager - Westborough Crossing

Greystar Management Services•Katy, TX

6d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, and account reconciliations. It uses property management software to record, track, and report the community’s financial activity. The position also supports resident relations, lease enforcement, evictions, move-outs, vendor payments, leasing and marketing activities, and the client/owner relationship. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, organizing daily work and coordinating with maintenance to manage community operations in accordance with company policies and procedures.

Requirements

At least 1 year of relevant experience in residence life and/or property management; the posting specifies 1–3 years minimum of relevant experience.
Experience demonstrating community management, sales, marketing, and customer service skills sufficient to support daily apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate team work.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and/or certifications as applicable under state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency in internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field.
Fluency in both English and Spanish.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions accurately and complete system updates and backups.
Review resident files and accounting records to identify unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile charges against work performed or products purchased; obtain Community Manager approval; code charges; and coordinate communication with vendors, accounting, and clients or owners.
Follow company procedures for evictions, including notice requirements and representing the community at court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and lease cancellation fees, and processing dispositions according to established procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues and promote resident satisfaction and retention.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the Maintenance Supervisor, and managing operations according to company policies and procedures.
Assist with the client or owner relationship by meeting with owners, conducting community tours, providing performance updates and information, and responding to requests.
May support leasing and marketing by greeting prospective residents, gathering prospect information through a Guest Card, showing available apartments and models, closing leases and obtaining deposits, and assisting with rental applications and credit verification.
For California roles, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite team members may be eligible for weekly, monthly, and/or quarterly bonus programs.