Sales Supervisor - Westborough
About The Position
Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences in its retail locations. Sales Supervisors contribute to business success through face-to-face customer interactions, share the company’s story and mission on the sales floor, and participate in process ideation, improvement, and special projects. The role may also be called Keyholder at other brands. The Sales Supervisor promotes an efficient, inclusive, service-minded retail environment; provides knowledgeable product guidance and style advice; and explores ways to improve the glasses-shopping experience. When a manager is not present, the supervisor leads floor selling, front-of-house operations, and team touch-bases, and opens and closes the store. The role calls for a flexible, upbeat team player who leads by example and helps foster a respectful, inclusive culture. Warby Parker describes its mission as inspiring and impacting the world with vision, purpose, and style. The company aims to make exceptional vision care simple and accessible and, through its Buy a Pair, Give a Pair program, distributes a pair of glasses to someone in need for every pair of glasses or sunglasses sold.
Requirements
- Professional retail experience at a customer-focused company.
- At least 6 months of experience in a management position.
- Exceptional interpersonal and communication skills to deliver excellent customer service.
- Ability to remain calm under pressure and adapt quickly.
- Entrepreneurial spirit and eagerness to learn.
- Team-oriented and passionate about helping customers and teammates.
- Innovative, proactive problem-solving ability.
- Self-motivated, proud of one’s work, and driven to perform well.
- Ability to bring positive energy to the workplace, including when working long hours.
- Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker’s values and brand philosophy to customers.
- Promote an efficient, inclusive, and service-minded retail environment.
- Demonstrate product knowledge and provide thoughtful, honest style advice.
- Develop innovative and entrepreneurial ways to improve the glasses-shopping experience.
- Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
- Open and close the store.
- Help foster an inclusive culture by treating customers and colleagues with respect.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life and AD&D insurance
- Paid sick leave
- Paid holidays
- Vacation days
- 401(k) retirement savings plan
- Parental leave, including for non-birthing parents
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement support
- Optical education reimbursement
- Free eyewear
- Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
