Assistant Community Manager - Westborough Crossing

Greystar•Katy, TX

8d•$19 - $23•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the community’s financial and operational activities. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report community finances. The position also supports resident satisfaction, lease enforcement, vendor and owner communications, and daily site operations. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor and helps coordinate daily work and maintenance activities. The role may also support leasing and marketing. Team members work in an office and may frequently be exposed to outdoor conditions; local travel and occasional business travel may be required. Fluency in English and Spanish is strongly preferred.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Fluency in English and Spanish.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, enter required information accurately, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents about amounts owed, pursue delinquencies, and enforce leases to maximize revenue.
Review vendor, contractor, and service-provider invoices; reconcile them against work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, resident eviction, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposit and lease-cancellation fees, and completing dispositions under established procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and promote satisfaction and retention.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and procedures.
Assist with client and owner relationships by attending meetings, conducting community tours, sharing performance updates, and responding to requests.
May support leasing and marketing by greeting prospective residents, collecting Guest Card information, showing available apartments and models, closing and obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional day off for the employee’s birthday after one year of service; and additional vacation accrual with tenure.
Onsite housing discount for onsite employees at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.