Assistant Community Manager - Kensington Crossing

Greystar Management Services•Fredericksburg, VA

8d•Onsite

About The Position

The Assistant Community Manager supports and assists the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record, track, and report the community’s financial activity. The position also supports resident satisfaction and retention, lease enforcement and collections, vendor payment processing, move-outs, evictions, leasing and marketing, and the client/owner relationship. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, coordinating daily work and community operations in accordance with company policies, procedures, and business practices.

Requirements

At least 1 year of relevant experience in residence life and/or property management; the posting specifies a minimum of 1–3 years.
Experience demonstrating the ability to assist with day-to-day apartment community operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
All licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property, community, and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software and enter transactions accurately, completing updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, implement delinquency collection procedures, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow company eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease cancellation fees, and processing dispositions in accordance with procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company requirements.
Assist with the client/owner relationship by meeting with owners, conducting community tours, sharing performance updates and information, and responding to owner requests.
May support leasing and marketing by greeting prospective residents, gathering prospect information, showing available apartments and models, closing and obtaining lease deposits, and assisting with applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only plans.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.