Community Manager

Hillpointe•Columbus, GA

About The Position

The Community Manager is responsible for the efficient day-to-day operations of the property, meeting financial goals, upholding regulatory compliance, and delivering exceptional resident experiences. The role fosters a vibrant community culture, supports marketing strategies to increase occupancy, and embraces innovative trends in property management. Duties include budget oversight, revenue optimization, vendor management, lease administration, and using technology to streamline operations, support data-driven decision-making, and enable effective communication. The Community Manager supports the Regional Manager in maintaining occupancy and rent levels, oversees resident services and property upkeep, coordinates with facilities maintenance, ensures invoices are submitted appropriately, conducts property walks, and explores additional revenue opportunities. The position is based in an office environment, with frequent exposure to outdoor conditions that may be unpleasant or hazardous. Employees must be able to access all interior and exterior areas of the community and amenities, and handle weights up to 20 pounds independently or 50 pounds with assistance. Routine local travel may be required for business needs, including bank deposits, meetings, training, or conferences. A valid driver’s license and any licenses or certifications required by state and local jurisdictions are required.

Requirements

Effective communication skills, including the ability to read, write, and communicate effectively.
Ability to understand and complete legal documents, explain and sell apartment features, and respond to questions about community operations.
Proficiency with internet, word processing, spreadsheet, and database management programs for required reports and work.
Strong proficiency in property management software.
Mathematical skills to calculate percentages and complete financial records, budgets, and other fiscal reporting.
High school diploma or equivalent education.
Valid driver’s license to drive on the property and while visiting properties.
Ability to work a flexible schedule and remain available by phone and/or email except during approved time off.
Ability to physically access all exterior and interior parts of the community and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Must hold any licenses and/or certifications required by state and local jurisdictions.

Nice To Haves

Property management experience preferred.
Experience with Entrata property management software preferred.

Responsibilities

Support the Regional Manager as needed to reach, exceed, and maintain budgeted occupancy and rent levels.
Create a cool, fun, and energetic environment that people want to call home.
Provide resident services onsite.
Ensure amenities are maintained to like-new standards.
Ensure units are like-new for new move-ins.
Serve as a liaison between the Facilities Maintenance Group and property-level needs.
Ensure accounts payable and invoices are submitted appropriately for payment.
Conduct regular property walks to maintain the value of the asset.
Explore additional revenue opportunities.
Oversee budgets, revenue optimization, vendor management, and lease administration.
Leverage technology for streamlined operations, data-driven decision-making, and effective communication.
Make routine local trips as needed for bank deposits, meetings, training, conferences, or other business responsibilities.