Community Manager

Brothers Redevelopment, Inc.•Denver, CO

3d•$57,784 - $59,000

About The Position

The Community Manager provides management direction, leadership, and oversight of the day-to-day operations of assigned properties in the Brothers Property Management (BPM) Portfolio, helping ensure their long-term viability. The role requires Low Income Housing Tax Credit (LIHTC) experience and independent judgment, effective deadline management, and discretion. The position oversees property operations, occupancy, financial processes, regulatory compliance, office management, customer service, and site personnel. Responsibilities include maintaining compliance with fair housing and other applicable requirements; supporting resident certifications and property records; monitoring rent collection, budgets, invoices, and delinquency; conducting building and unit inspections; coordinating maintenance, capital projects, and service contracts; and communicating with residents, staff, vendors, partners, and regulators. The Community Manager maintains a presence at the property during regular office hours and travels regularly among properties in the Denver Metro area for meetings, training, and site visits.

Requirements

High school diploma or equivalent.
At least 1–2 years of experience in Low Income Housing Tax Credit (LIHTC).
At least 2 years of experience in the property management industry.
Certified Occupancy Specialist (COS) certificate or equivalent housing knowledge certificates.
Experience with property management software.
Problem-solving and decision-making ability.
Advanced technical knowledge of property management systems, including financial, operational, and managerial skills.
Familiarity with and ability to interpret federal regulations.
Valid Colorado driver’s license, insurance, and reliable transportation.
Ability to communicate effectively in writing and orally.
Ability to establish and maintain effective working relationships with vendors and employees at all organizational levels.
Ability to follow directions, provide excellent customer service, and demonstrate respect and professionalism.
Ability to work independently or as part of a team as required.
Attention to detail and sound judgment.
Ability to lift up to 50 pounds, walk up and down stairs, and stand, sit, or lie down for extended periods.
Ability to handle general office equipment, including a fax machine, computer, copier, and mobile phone.

Nice To Haves

Affordable housing experience, such as project-based Section 8, tax-credit, PBRA, or PRAC.
Accredited Residential Manager (ARM) or Certified Property Manager (CPM) designation.
Experience with RealPage Onesite Property Management Software.

Responsibilities

Manage property operations in accordance with federal, state, and local Fair Housing laws.
Monitor rent collection and late-payment reports according to policies and procedures.
Conduct weekly building inspections and report building or site problems to the maintenance department.
Inspect housing units for cleanliness, maintenance needs, and occupancy standards at move-ins, annually, move-outs, and as regulations require.
Monitor and enforce lease violations; serve and follow up on eviction notices.
Assist with obtaining bids and oversee capital projects as necessary.
Oversee and direct site personnel.
Address reasonable accommodation issues under Section 504 (ADA).
Maintain high occupancy and low turnover within established budget benchmarks.
Certify resident eligibility using federal, tax credit, and local program guidelines.
Organize and maintain resident files in the BPM-established tenant file format and process certification functions.
Track property data using property management software (Onesite).
Collaborate with maintenance to minimize turnover delays and costs.
Prepare move-out settlement statements and collections.
Manage the property waitlist to ensure two applicants are always prequalified.
Perform complex calculations of resident assets and income sources for certifications as necessary.
Collect property delinquencies promptly, post rent payments, and handle rent deposits to the bank.
Assist with budget preparation, monitor the site budget, and inform the Supervisor of major variances or deviations.
Process invoices promptly, including coding and obtaining approvals as needed.
Meet regulatory requirements and compliance obligations for each managed site.
Submit compliance reports on time, including monthly compliance and delinquency reports.
Perform file pre-audits and file reviews with syndicators, partners, and lenders.
Maintain a site presence and provide resources to residents by holding regular on-site office hours.
Assist in obtaining service contracts, including contracts for copiers, trash removal, laundry machine leases, and snow removal.
Communicate efficiently with the public and coworkers and promptly address resident issues, requests, and communications.
Prepare resident newsletters and plan and coordinate community activities.
Provide daily oversight of site staff and maintain regular communication with site staff and other departments to support smooth operations.
Travel regularly between properties in the Denver Metro area for meetings, training, and site visits.
Perform other duties as assigned.