Community Manager

Housing Development Cor•Reading, PA

3d•$51,000 - $55,000•Onsite

About The Position

Housing Development Corporation MidAtlantic (HDC) is seeking a full-time Community Manager for Penn's Commons Court Apartments and Market Square Apartments in Reading, Pennsylvania. The Community Manager is the on-site leader responsible for the day-to-day operations of assigned affordable housing communities, ensuring strong operational, financial, and regulatory performance while delivering a resident-centered experience. The role represents HDC’s mission and values in interactions with residents, staff, partners, and neighbors, balancing property performance with a professional, trauma-informed approach that supports housing stability, dignity, and belonging for families, seniors, and individuals with special needs. The work includes resident engagement, leasing and occupancy, rent collection, regulatory compliance, inspections, maintenance oversight, property conditions, and financial and administrative duties. The position requires an indoor and outdoor work environment and 25% annual travel, with moderate physical demands including lifting up to 25 pounds and continuous standing, bending, walking, and lifting.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Budgeting experience.
Knowledge of LIHTC eligibility and income and asset verification.
Knowledge of Fair Housing, Section 504, and reasonable accommodations.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Excellent communication skills and enjoyment of working with people.
Willingness to learn property management software and standard office technology.
Successful completion of drug screening and criminal background check.

Nice To Haves

Bilingual in Spanish and English.
Five or more years of experience as a Community Manager or Property Manager, preferably with tax credit property management.

Responsibilities

Serve as the primary on-site leader and foster a welcoming, safe, and professional community environment.
Engage regularly with residents and respond promptly and respectfully to concerns using a trauma-informed approach.
Collaborate with Resident Services to support housing stability, connection, and resident well-being.
Maintain an on-site presence to manage daily operations and respond to emergencies as required.
Provide temporary relief coverage for staffing vacancies within the region as needed.
Lead leasing activities, including marketing updates, waitlist management, and determining applicant program eligibility.
Manage rent collection to support timely payments and meet monthly, quarterly, and annual goals.
Process and track resident applications and determine income and program eligibility.
Coordinate with maintenance staff and verify vacant apartments are prepared for occupancy on time.
Maintain accurate and complete resident files and ensure compliance with applicable LIHTC, HUD, RD, and 811 regulations.
Complete income certifications and annual recertifications accurately and on time.
Coordinate and prepare for audits and third-party inspections, and identify and make necessary file corrections.
Supervise on-site personnel and vendors to maintain excellent curb appeal and property conditions.
Monitor property conditions daily to ensure curb appeal, cleanliness, and safety.
Ensure resident work order requests are resolved promptly and professionally.
Monitor financial performance against budget and identify and correct expense or revenue issues to achieve positive net income.
Process and track invoices, ensure timely vendor payments, and document activity in property management systems.
Represent HDC professionally and respectfully in interactions with external partners and governmental agencies.

Benefits

Medical, dental, and vision coverage available on day one.
401(k) with 3.5% employer match.
Four to six weeks of paid time off.
Eleven paid holidays plus a floating holiday, available on day one.
Twelve weeks of paid parental leave.
Friday early office close: offices close at 3 p.m. in spring, fall, and winter, and at 12 p.m. in summer.
Employer-paid life and long-term disability insurance.
Employee Assistance Program.
Student loan reimbursement for eligible nonprofit employees.
Employee housing opportunities.
Paid and subsidized professional development.
Quarterly incentive performance bonus.